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WO-01327793 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SOUTHSIDE REGIONAL MEDICAL CENTER — 200 MEDICAL PARK BLVD, PETERSBURG VA, 23805

Dec 23, 2025 → Jan 7, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
17 biz days remaining
Active: 48 biz days
3d
▶ Clock Running
Status: Created
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 5, 2026
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 8, 2026
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Closed
Jan 8 → Jan 12, 2026
2 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 12 of ? biz days used
13d
▶ Clock Running
Status: Closed
Jan 12 → Jan 30, 2026
13 business days (counted)
Running total: 25 of ? biz days used
16d
▶ Clock Running
Status: L2 Screening
Jan 30 → Feb 24, 2026
16 business days (counted)
Running total: 41 of ? biz days used
7d
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 23, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 29 Created ▶ Running 3 3
Dec 29 → Jan 5 Scheduled ▶ Running 4 7
Jan 5 → Jan 8 Tech On Site ▶ Running 3 10
Jan 8 → Jan 8 Completed ▶ Running 0 10
Jan 8 → Jan 12 Closed ▶ Running 2 12
Jan 12 → Jan 12 Incomplete ▶ Running 0 12
Jan 12 → Jan 30 Closed ▶ Running 13 25
Jan 30 → Feb 24 L2 Screening ▶ Running 16 41
Feb 24 → Mar 5 L2 Review ▶ Running 7 48
Dispatch 20.9d
Coordinators 4.7d
Field Work 2.7d
Incomplete 0.0d (excluded)
On Track
Dispatch
20.9 days
Over SLA
Coordinators
4.7 days
Over SLA
Field Work
2.7 days
Over SLA
Incomplete (excluded from total)
0.0 days
Created: Dec 23, 2025 Due: Mar 31, 2026 (26 days left)
📅
10.2 days Total Age
⏱️
17.0d in L2 Screening Longest Stage
🔄
8 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553649
need due date
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 22, 2025
Work Orders from this Case (31)
WO-01327779 Invoiced
Installation • Eric Mancerella
Created: Dec 23, 2025 • Closed: Jan 15, 2026
WO-01327781 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327783 Invoiced
Installation • Bennet O Dartey
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327790 L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327793 (current) L2 Review
Installation • Jeffrey Coles
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327798 Invoiced
Installation • Jackson Reeves
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327808 L2 Review
Installation • Allan Klus
Created: Dec 23, 2025 • Closed: Jan 12, 2026
WO-01327809 Entered
Installation
Created: Dec 23, 2025
WO-01327810 Scheduled
Installation • Rick Charles
Created: Dec 23, 2025
WO-01327812 Invoiced
Installation • Paul Mccormish
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327814 Scheduled
Installation • Jeffrey Coles
Created: Dec 23, 2025
WO-01327815 Entered
Installation
Created: Dec 23, 2025
WO-01327826 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327828 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 7, 2026
WO-01327832 Entered
Installation
Created: Dec 23, 2025
WO-01327834 Entered
Installation
Created: Dec 23, 2025
WO-01327837 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327839 Ready to Bill
Installation • Shady Messak
Created: Dec 23, 2025 • Closed: Feb 6, 2026
WO-01327841 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 13, 2026
WO-01327843 Entered
Installation
Created: Dec 23, 2025
WO-01327844 L2 Review
Installation • Rick Charles
Created: Dec 23, 2025 • Closed: Jan 14, 2026
WO-01327846 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Dec 30, 2025
WO-01327847 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 6, 2026
WO-01327851 Entered
Installation
Created: Dec 23, 2025
WO-01327854 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327858 L2 Review
Installation • Rodney Charles
Created: Dec 23, 2025 • Closed: Jan 16, 2026
WO-01327859 Invoiced
Installation • Joseph Nuovo
Created: Dec 23, 2025 • Closed: Jan 8, 2026
WO-01327860 Invoiced
Installation • Carlos Puebla
Created: Dec 23, 2025 • Closed: Jan 27, 2026
WO-01328614 Invoiced
Installation • Davon Cox
Created: Dec 31, 2025 • Closed: Jan 3, 2026
WO-01328615 Canceled
Installation
Created: Dec 31, 2025
WO-01355034 Canceled
Installation
Created: Mar 3, 2026
Behind Schedule - Needs Attention
L2 Review • 71 days old
🚨
Primary Delay 17.0 days stuck in "L2 Screening"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.9d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
16.9d / 1.0d SLA
Incomplete
0.0d
L2 Screening
17.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 RFosbury - Dispatched to Jeffrey Coles. Jan 5 - Jan 7th

🔧 Work Performed
Installation of 4 Panda Warmers
🔍 Technician Findings
Installation of 4 Panda Warmers
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER -PBW25509731SA,PBW25509732SA,PBW25509730SA,PBW25509733SA ASSY-LAU, PANDA IN-BED SCALE, Finished g - P315460L,P315461L,P310837L,P310836L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GE MIC Installation - 4 PANDA WARMERS

Timeline

📞
Case Linked Dec 22, 4:16 PM
Case Number: 00553649
Subject: need due date
Status: Closed
📋
Work Order Created Dec 23, 11:54 AM
Work Order: WO-01327793
Type: Installation
Priority: PC
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 29, 1:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-05T05:00:00.000+0000, 2026-01-05T00:00:00.000+0000, 2026-01-05T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 6d 1h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Jan 5, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
7x Labor Added Jan 5, 4:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 5, 0.5, 1, 200
⏳ 1.9 business days
⏱️
6x Labor Added Jan 6, 8:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 6.75, 1
⏱️
Labor Added Jan 6, 8:55 PM
Type: Labor
Status: Open
Qty: 1
💵
2x Expenses Added Jan 7, 1:14 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 7, 9:39 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.3 business days
⚠️
▶
2 Status: Incomplete Jan 12, 11:45 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 2m
🚨 14.0 business days
⏱️
▶
2 Labor Added Jan 30, 9:39 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 17d 21h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 10:44 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 1h

Bottlenecks

Entered
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 13.9 business days (threshold: 1.0 business days)
Exceeded by 12.9 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00553649
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 5, 8:00 AM
Created
Dec 23, 11:54 AM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03053877 Labor Open 4 $450.00 Jan 5, 4:39 PM
WL-03053878 Labor Open 5 $180.00 Jan 5, 4:39 PM
WL-03053879 Labor Open 0.5 $0.00 Jan 5, 4:39 PM
WL-03053880 Expenses Open 1 $0.00 Jan 5, 4:39 PM
WL-03053881 Expenses Open 1 $145.97 Jan 5, 4:39 PM
WL-03053882 Travel Open 200 $0.00 Jan 5, 4:39 PM
WL-03053883 Travel Open 5 $0.00 Jan 5, 4:39 PM
WL-03055573 Labor Open 0.25 $100.00 Jan 6, 8:14 PM
WL-03055574 Labor Open 6.75 $540.00 Jan 6, 8:14 PM
WL-03055575 Expenses Open 1 $0.00 Jan 6, 8:14 PM
WL-03055576 Expenses Open 1 $145.97 Jan 6, 8:14 PM
WL-03055577 Travel Open 5 $0.00 Jan 6, 8:14 PM
WL-03055578 Travel Open 5 $0.00 Jan 6, 8:14 PM
WL-03055649 Labor Open 1 $0.00 Jan 6, 8:55 PM
WL-03056282 Expenses Open 1 $291.94 Jan 7, 1:14 PM
WL-03056283 Expenses Open 1 $0.00 Jan 7, 1:14 PM
WL-03084693 Labor Open 0.016666666666667 $38.00 Jan 30, 9:39 AM

Details