Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met
🕐 Clock stopped: Invoiced (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 17, 2025
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 18, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Oct 18 → Oct 18, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 2, 2025
Invoiced: Oct 18, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Oct 3
Created
▶ Running
1
1
Oct 3 → Oct 3
Assigned
▶ Running
0
1
Oct 3 → Oct 17
Scheduled
▶ Running
9
10
Oct 17 → Oct 18
Tech On Site
▶ Running
0
10
Oct 18 → Oct 18
Completed
▶ Running
0
10
Dispatch Over SLA
Coordinators Over SLA
Created: Oct 2, 2025
Due: Oct 18, 2025
Completed: Oct 18, 2025 (on time)
⏱️
10.0d in Scheduled
Longest Stage
🔄
10 transitions
Status Changes
⚠️
20.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511 (current)
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
10.0 days stuck in "Scheduled"
⏱️
Total Delay
20.0 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
10.0d
/ 2.0d SLA
Tech On Site
0.8d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.4d
/ 1.0d SLA
L2 Screening
2.9d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (6)
🔒
Internal CSA Notes
10/03/2025 dispatched to FSE per request
🔧
Work Performed
Completed installation of one Panda Bed Warmer and accessories.
🔍
Technician Findings
N/A
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399296SA
Scale serial number(s): P310460L
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞
Call Description
"GEHC MIC Installation - 1 PANDA
📅
WO-01307511 - Installation - Panda iRes Warmer - RICHMOND - BON SECOURS STEWART MOVING AND STORAGE RICHMOND
Oct 17, 2025 12:00pm – 5:00pm
Work Order: WO-01307511
Account: GE Healthcare FMI
Customer Case Number:
Location: BON SECOURS STEWART MOVING AND STORAGE RICHMOND
Address: 2250 CHARLES CITY ROAD, RICHMOND, VA 23231
Manufacturer: GE Healthcare
Model #: Panda iRes Warmer
Serial #: PANDA - Multiple IPs
Contact Name: Mark Jacubeck
Co
JPG
PWB25399296SA_ID Label
Oct 17, 2025
PDF
MIC Install Checklist_PW_PWB25399296SA_09.24.2025
Oct 17, 2025
JPG
PWB25399296SA_Completed Unit
Oct 17, 2025
JPG
PWB25399296SA_Scale sn P310460L
Oct 17, 2025
MSG
RE Shipment Notif BON SECOURS MERCY HEALTH GON 5610095 PO# 24020274636
Oct 17, 2025
EXCEL_X
MIC SR Debrief Form Rev 3 10-17-2025
Nov 3, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307511
Type:
Installation
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
16h 55m
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
4m
📅
Scheduled For:
2025-10-17T16:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
14d 5h
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
6h 48m
⏱️
🚗
From:
Completed, Tech Off Site
To:
Tech Off Site, Closed
Duration in Previous:
4m, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📄
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, L2 Screening
Duration in Previous:
1m, 0m
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
3d 22h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
20m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
2h 55m, 0m
🧾
Invoice Number:
SM-245567
Bottlenecks
Entered
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
L2 Screening
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
ℹ️ Work Order Details
Scheduled
Oct 17, 12:00 PM
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-02975628
Labor
Open
2.5
$0.00
Oct 17, 8:06 PM
WL-02975629
Labor
Open
2
$180.00
Oct 17, 8:06 PM
WL-02975630
Labor
Open
2.25
$250.00
Oct 17, 8:06 PM
WL-02975631
Travel
Open
108
$0.00
Oct 17, 8:06 PM
WL-02975632
Travel
Open
100
$0.00
Oct 17, 8:06 PM
WL-02975639
Labor
Open
0.75
$0.00
Oct 17, 8:12 PM
WL-02991705
Labor
Open
0.016666666666667
$38.00
Oct 31, 12:50 PM