Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
🕐 Clock stopped: Invoiced (Nov 27, 2025)
30d
▶ Clock Running
Status: Created
Oct 2 → Nov 17, 2025
30 business days (counted)
Running total: 30 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 25, 2025
6 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Closed
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 26 → Nov 27, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 27, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 17
Created
▶ Running
30
30
Nov 17 → Nov 25
Scheduled
▶ Running
6
36
Nov 25 → Nov 26
Completed
▶ Running
1
37
Nov 26 → Nov 26
Closed
▶ Running
0
37
Nov 26 → Nov 27
L2 Screening
▶ Running
0
37
Dispatch Over SLA
Coordinators Over SLA
Field Work Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 27, 2025 (34 days early)
⏱️
30.6d in Entered
Longest Stage
🔄
8 transitions
Status Changes
⚠️
34.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 (current)
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
30.6 days stuck in "Entered"
⏱️
Total Delay
34.1 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
5.7d
/ 2.0d SLA
Completed
1.3d
/ 1.0d SLA
L2 Screening
1.0d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (6)
🔒
Internal CSA Notes
11/27/2025 JReeves - Technical review was already added to Notes & Attachments
11/17/2025 DMalloy - FSE Jackson to be on site on Monday 11/24/2025 for the installation of the 2 devices.
🔧
Work Performed
Omnibed installs.
🔍
Technician Findings
Device serviced.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25351049SA,TAB25351050SA
Scale serial number(s): N/A
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation - 2 Giraffe Omnibed Carestation
📅
WO-01307548 - Installation - Giraffe OmniBed Carestation - FORT WAYNE - PARKVIEW REGIONAL MEDICAL CENTER
Nov 24, 2025 7:00am – 4:00pm
Work Order: WO-01307548
Account: GE Healthcare FMI
Customer Case Number: 1-556250504902
Location: PARKVIEW REGIONAL MEDICAL CENTER
Address: 11109 PARKVIEW PLAZA DR, FORT WAYNE, IN 46845
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name
MSG
Shipment Notif_ PARKVIEW REGIONAL MEDICAL CENTER GON 5605284 _PO# BLPST39506 (2)
Nov 17, 2025
JPEG
TAB25351050SA
Nov 24, 2025
PDF
TAB25351050SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 24, 2025
JPEG
TAB25351049SA
Nov 24, 2025
EXCEL_X
PARKVIEW REGIONAL MEDICAL CENTER MIC DEBRIEF FORM
Nov 24, 2025
PDF
TAB25351049SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 24, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307548
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-24T00:00:00.000+0000, 2025-11-24T05:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
46d 0h
📅
Scheduled For:
2025-11-24T13:00:00.000+0000
📅
Scheduled For:
2025-11-24T12:00:00.000+0000
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2, 1.5, 95
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
7d 5h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1d 0h
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
12h 2m
🏁
From:
L2 Screening
To:
Closed
Duration in Previous:
1d 9h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
3d 16h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
52m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 27m, 0m
Bottlenecks
Entered
Duration: 30.6 business days (threshold: 4.0 business hours)
Exceeded by 30.1 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Completed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
ℹ️ Work Order Details
Technician
Jackson Reeves
Scheduled
Nov 24, 7:00 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03019197
Labor
Open
2
$250.00
Nov 24, 8:29 PM
WL-03019198
Labor
Open
1.5
$380.00
Nov 24, 8:29 PM
WL-03019199
Travel
Open
95
$0.00
Nov 24, 8:29 PM
WL-03020637
Labor
Open
0.016666666666667
$38.00
Nov 26, 9:33 AM