Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (23 biz days early)
🕐 Clock stopped: Invoiced (Nov 25, 2025)
31d
▶ Clock Running
Status: Created
Oct 2 → Nov 18, 2025
31 business days (counted)
Running total: 31 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 25, 2025
5 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 18
Created
▶ Running
31
31
Nov 18 → Nov 25
Scheduled
▶ Running
5
36
Nov 25 → Nov 25
Completed
▶ Running
0
36
Dispatch Over SLA
Coordinators Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 25, 2025 (36 days early)
⏱️
31.6d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
41.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 (current)
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
31.6 days stuck in "Entered"
⏱️
Total Delay
41.4 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
6.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
L2 Screening
3.0d
/ 1.0d SLA
WO Correction Needed
2.5d
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (3)
🔒
Internal CSA Notes
11/18/2025 DMalloy - Dispatching for FSE Fanfan to be onsite on next week Tuesday 11/25/2025 for the installation of the one device.
🔧
Work Performed
Installation - Giraffe Bedded Warmer
🔍
Technician Findings
Installation Completed
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GBW25331228SA
Scale serial number(s): N/A
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞
Call Description
"GEHC MIC Installation - 1 Giraffe Warmer
📅
WO-01307533 - Installation - Giraffe Bedded Warmer - WASHINGTON - UPMC WASHINGTON
Nov 25, 2025 8:00am – 5:00pm
Work Order: WO-01307533
Account: GE Healthcare FMI
Customer Case Number: 1-556250504511
Location: UPMC WASHINGTON
Address: 155 WILSON AVE, WASHINGTON, PA 15301
Manufacturer: GE Healthcare
Model #: Giraffe Bedded Warmer
Serial #: GW - Multiple IPs
Contact Name: Leslie Gostic
Contact Phone: 7
MSG
Shipment Notif UPMC WASHINGTON GON 5579913 PO# 0012290478 1 GIRAFFE WARMER 11-4-25
Nov 18, 2025
PDF
Girrafe and Panda Free Standing Warmer Checklist GBW25331228SA
Nov 26, 2025
EXCEL_X
MIC DEBRIEF FORM GIRAFFE WARMER_11.25.25
Dec 4, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307533
Type:
Installation
Priority:
PC
📅
👷
Technician:
a0h5A00000GcMbbQAF, Fanfan Siku
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
46d 19h
📅
Scheduled For:
2025-11-25T13:00:00.000+0000
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
7d 7h
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
16h 57m
✏️
From:
L2 Screening
To:
WO Correction Needed
Duration in Previous:
6d 5h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
1d 15h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
5d 5h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
21d 20h
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Scheduled
Nov 25, 8:00 AM
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-03020061
Labor
Open
1
$0.00
Nov 25, 4:33 PM
WL-03020062
Labor
Open
3
$200.00
Nov 25, 4:33 PM
WL-03020063
Labor
Open
1
$100.00
Nov 25, 4:33 PM
WL-03020064
Travel
Open
28
$0.00
Nov 25, 4:33 PM
WL-03020065
Travel
Open
28
$0.00
Nov 25, 4:33 PM
WL-03020640
Labor
Open
0.016666666666667
$38.00
Nov 26, 9:34 AM