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WO-01307537 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRTUA VOORHEES HOSPITAL — 100 BOWMAN DR, VOORHEES NJ, 08043

Oct 2, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met (3 biz days early)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Nov 21, 2025)
29d
▶ Clock Running
Status: Created
Oct 2 → Nov 14, 2025
29 business days (counted)
Running total: 29 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 21, 2025
5 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Closed
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Oct 2, 2025 Invoiced: Nov 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Nov 14 Created ▶ Running 29 29
Nov 14 → Nov 21 Scheduled ▶ Running 5 34
Nov 21 → Nov 21 Completed ▶ Running 0 34
Nov 21 → Nov 21 Closed ▶ Running 0 34
Nov 21 → Nov 21 Incomplete ▶ Running 0 34
Dispatch 30.0d
Coordinators 4.7d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.2d
✓ SLA Met
Dispatch
30.0 days
Over SLA
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.2 days
Created: Oct 2, 2025 Due: Nov 29, 2025 Completed: Nov 21, 2025 (8 days early)
📅
34.6 days Total Age
⏱️
29.6d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 (current) Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 29.6 days stuck in "Entered"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
29.6d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Incomplete
0.0d
L2 Screening
0.4d / 1.0d SLA
L2 Review
4.7d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RArnold -ETA 01/19. Dispatching to Shady for 11/20.

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25341071SA, TAB25341072SA, TAB25341073SA, TAB25341074SA, TAB25341075SA, TAB25341070SA Scale serial number(s): G310318M, G310317M, G310320M, G310319M, G310354M,G312778M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
6 Omnibads and its accessories.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25341071SA,TAB25341072SA,TAB25341073SA,TAB25341074SA,TAB25341075SA,TAB25341070SA Scale serial number(s): G310318M,G310317M,G310320M,G310319M,G310354M,G312778M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 6 GOB - 6 BSPT

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:16 PM
Work Order: WO-01307537
Type: Installation
Priority: PC
🚨 30.0 business days
👷
▶
3 Technician Assigned Nov 14, 1:32 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-20T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 42d 23h
⚠️ 5.0 business days
⏱️
6x Labor Added Nov 20, 6:26 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 7, 1, 76
✔️
▶
2 Status: Completed Nov 20, 7:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⚠️
Status: Incomplete by Fady Messak Nov 21, 7:52 AM
From: Closed
To: Incomplete
Duration in Previous: 12h 28m
⏱️
▶
2 2x Labor Added Nov 21, 7:57 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Shady Messak
From: Incomplete
To: Closed
Duration in Previous: 5m
🔍
Status: L2 Screening by Timothy Amburgey Nov 21, 9:42 AM
From: Closed
To: L2 Screening
Duration in Previous: 1h 44m
👀
Status: L2 Review by Sean Currie Nov 21, 1:14 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 32m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 23h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
🚨 12.0 business days
🧾
Invoice Created Dec 16, 10:41 AM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 29.6 business days (threshold: 4.0 business hours)
Exceeded by 29.1 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Nov 20, 8:00 AM
Created
Oct 2, 3:16 PM
Invoice #
247866

Work Details (8)

Name Type Status Qty Amount Date
WL-03015410 Labor Open 2 $0.00 Nov 20, 6:26 PM
WL-03015411 Labor Open 7 $570.00 Nov 20, 6:26 PM
WL-03015412 Labor Open 2 $100.00 Nov 20, 6:26 PM
WL-03015413 Expenses Open 1 $0.00 Nov 20, 6:26 PM
WL-03015414 Travel Open 76 $0.00 Nov 20, 6:26 PM
WL-03015415 Travel Open 76 $0.00 Nov 20, 6:26 PM
WL-03015946 Labor Open 1 $0.00 Nov 21, 7:57 AM
WL-03015947 Expenses Open 1 $0.00 Nov 21, 7:57 AM

Details