Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (13 biz days early)
🕐 Clock stopped: Invoiced (Dec 11, 2025)
41d
▶ Clock Running
Status: Created
Oct 2 → Dec 4, 2025
41 business days (counted)
Running total: 41 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 11, 2025
5 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Completed
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Oct 2, 2025
Invoiced: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Dec 4
Created
▶ Running
41
41
Dec 4 → Dec 11
Scheduled
▶ Running
5
46
Dec 11 → Dec 11
Tech On Site
▶ Running
0
46
Dec 11 → Dec 11
Completed
▶ Running
0
46
Dec 11 → Dec 11
Tech Off Site
▶ Running
0
46
Dispatch Over SLA
Coordinators Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Dec 11, 2025 (20 days early)
⏱️
41.7d in Entered
Longest Stage
🔄
8 transitions
Status Changes
⚠️
56.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 (current)
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
41.7 days stuck in "Entered"
⏱️
Total Delay
56.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
5.3d
/ 2.0d SLA
Tech On Site
0.2d
/ 1.0d SLA
Tech Off Site
0.4d
/ 2.0d SLA
L2 Screening
13.0d
/ 1.0d SLA
Ready to Bill
0.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (11)
🔒
Internal CSA Notes
12/04/2025 RFosbury - dispatched to Allan K for DEC 11th
🔧
Work Performed
Completed installation of two Giraffe Onmibeds and accessories.
🔍
Technician Findings
N/A
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 2 GIRAFFE OMNIBED CARESTATION CS1 TAB25341049SA,TAB25341050SA
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation -2 Giraffe Omnibed Carestation
📅
WO-01307514 - Installation - Giraffe OmniBed Carestation - RICHMOND - HENRICO DOCTORS HOSPITAL
Dec 11, 2025 9:30am – 11:30am
Work Order: WO-01307514
Account: GE Healthcare FMI
Customer Case Number:
Location: HENRICO DOCTORS HOSPITAL
Address: 1602 SKIPWITH RD, RICHMOND, VA 23229
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Sarah Scheer
Contact Phone: 757-329-0
MSG
Shipment Notif_ HENRICO DOCTORS HOSPITAL GON 5606622 _PO# 625494 (1)
Dec 4, 2025
MSG
Shipment Notif_ HENRICO DOCTORS HOSPITAL GON 5606622 _PO# 625494
Dec 4, 2025
PDF
MIC Install Checklist_GOB_TAB25341050SA_12-11-2025
Dec 11, 2025
EXCEL_X
MIC SR Debrief Form Rev 3 12-11-2025
Dec 11, 2025
JPG
TAB25341049SA_Complete Unit
Dec 11, 2025
JPG
TAB25341050SA_Complete Unit
Dec 11, 2025
JPG
TAB25341049_Scale Serial Number
Dec 11, 2025
JPG
TAB25341050SA_ID Label
Dec 11, 2025
JPG
TAB25341050SA_Scale Serial Number
Dec 11, 2025
PDF
MIC Install Checklist_GOB_TAB25341049SA_12-11-2025
Dec 11, 2025
JPG
TAB25341049SA_ID Label
Dec 11, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307514
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-12-11T14:30:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
63d 2h
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
2.25
🚗
Type:
Travel
Status:
Open
Qty:
86
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Tech Off Site
Duration in Previous:
1h 31m, 0m
🏁
From:
Tech Off Site
To:
Closed
Duration in Previous:
3h 33m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
20h 30m
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
19d 0h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
2d 1h
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 41.7 business days (threshold: 4.0 business hours)
Exceeded by 41.2 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
L2 Screening
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
ℹ️ Work Order Details
Scheduled
Dec 11, 9:30 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03033897
Labor
Open
2.25
$250.00
Dec 11, 9:44 AM
WL-03033958
Travel
Open
86
$0.00
Dec 11, 10:59 AM
WL-03033969
Labor
Open
1.75
$380.00
Dec 11, 11:12 AM
WL-03035763
Labor
Open
0.016666666666667
$38.00
Dec 12, 11:17 AM