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WO-01312671 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 DMC HUTZELS WOMENS HOSPITAL — 3990 JOHN R ST, DETROIT MI, 48201

Nov 3, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (30 biz days early)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 11, 2025
4 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 3, 2025 Invoiced: Nov 14, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 3 → Nov 3 Created ▶ Running 0 0
Nov 3 → Nov 3 Scheduled ▶ Running 0 0
Nov 3 → Nov 4 Entered ▶ Running 1 1
Nov 4 → Nov 11 Scheduled ▶ Running 4 5
Nov 11 → Nov 14 Tech On Site ▶ Running 3 8
Nov 14 → Nov 14 Completed ▶ Running 0 8
Dispatch 4.9d
Coordinators 5.0d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
4.9 days
Over SLA
Coordinators
5.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
8.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
9.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025
Visit 4 Nov 13, 2025
Visit 5 Nov 14, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 (current) Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 9.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
L2 Screening
3.5d / 1.0d SLA
L2 Review
4.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 DMalloy - Per Fady, FSE Bennet to be onsite next week with Paul for the installation of the 25 devices.  

🔧 Work Performed
Installation of 11 Giraffe Omnibeds and accessories complete.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25211007SA,TAB25211008SA,TAB25211009SA,TAB25211010SA,TAB25211012SA,TAB25211013SA,TAB25211014SA,TAB25211015SA,TAB25211016SA,TAB25211017SA,TAB25211018SA,TAB25211019SA,TAB25211020SA,TAB25211021SA,TAB25211022SA,TAB25211023SA,TAB25391026SA,TAB25211025SA,TAB25211026SA,TAB25211027SA,TAB25211029SA,TAB25211030SA,TAB25211031SA,TAB25211032SA,TAB25211033SA Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
"GEHC MIC Installation - 25 Giraffe Incubator Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
🚨 22.0 business days
📋
▶
2 Work Order Created Nov 3, 3:25 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
🗓️
▶
3 Status: Scheduled Nov 4, 10:09 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-10T05:00:00.000+0000, 2025-11-10T00:00:00.000+0000, 2025-11-10T13:00:00.000+0000
⏳ 4.0 business days
💵
2x Expenses Added Nov 7, 11:25 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by Bennet Dartey Nov 11, 3:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 5h
⏳ 1.0 business days
⏱️
10x Labor Added Nov 12, 5:47 PM
Type: Labor
Status: Open
Qty: 1, 0.5, 6.5, 7.5
⏳ 2.8 business days
⏱️
2x Labor Added Nov 14, 12:12 PM
Type: Labor
Status: Open
Qty: 4, 0.5
💵
▶
2 8x Expenses Added Nov 14, 12:24 PM
8x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.5
🚗
2x Travel Added Nov 14, 12:30 PM
Type: Travel
Status: Open
Qty: 280, 285
⏱️
2x Labor Added Nov 14, 5:46 PM
Type: Labor
Status: Open
Qty: 4, 2.5
✔️
▶
2 Status: Completed Nov 14, 6:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Nov 19, 4:04 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:16 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 20h 9m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Sean Currie Nov 21, 1:40 PM
From: L2 Screening, WO Correction Needed
To: WO Correction Needed, L2 Screening
Duration in Previous: 1d 1h, 0m
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Nov 24, 9:34 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 7d 2h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
L2 Screening
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
L2 Screening
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Nov 10, 8:00 AM
Created
Nov 3, 3:25 PM
Invoice #
247866

Work Details (28)

Name Type Status Qty Amount Date
WL-02999750 Expenses Open 1 $145.17 Nov 7, 11:25 AM
WL-02999751 Expenses Open 1 $0.00 Nov 7, 11:25 AM
WL-03005193 Labor Open 1 $0.00 Nov 12, 5:47 PM
WL-03005194 Labor Open 0.5 $100.00 Nov 12, 5:47 PM
WL-03005195 Labor Open 1 $0.00 Nov 12, 5:47 PM
WL-03005196 Labor Open 6.5 $690.00 Nov 12, 5:47 PM
WL-03005197 Labor Open 1 $0.00 Nov 12, 5:47 PM
WL-03005198 Labor Open 0.5 $100.00 Nov 12, 5:47 PM
WL-03005199 Labor Open 7.5 $1,150.00 Nov 12, 5:47 PM
WL-03005200 Labor Open 1 $0.00 Nov 12, 5:47 PM
WL-03005191 Labor Open 6 $450.00 Nov 12, 5:47 PM
WL-03005192 Labor Open 1 $0.00 Nov 12, 5:47 PM
WL-03007564 Labor Open 4 $690.00 Nov 14, 12:12 PM
WL-03007563 Labor Open 0.5 $100.00 Nov 14, 12:12 PM
WL-03007574 Expenses Open 1 $0.00 Nov 14, 12:24 PM
WL-03007572 Expenses Open 1 $0.00 Nov 14, 12:24 PM
WL-03007573 Expenses Open 1 $123.40 Nov 14, 12:24 PM
WL-03007575 Expenses Open 1 $0.00 Nov 14, 12:24 PM
WL-03007576 Expenses Open 1 $0.00 Nov 14, 12:24 PM
WL-03007577 Expenses Open 1 $143.10 Nov 14, 12:24 PM
WL-03007578 Expenses Open 1 $0.00 Nov 14, 12:24 PM
WL-03007579 Expenses Open 1 $0.00 Nov 14, 12:24 PM
WL-03007585 Labor Open 5.5 $0.00 Nov 14, 12:26 PM
WL-03007587 Travel Open 280 $0.00 Nov 14, 12:30 PM
WL-03007588 Travel Open 285 $0.00 Nov 14, 12:30 PM
WL-03008107 Labor Open 4 $0.00 Nov 14, 5:46 PM
WL-03008108 Labor Open 2.5 $0.00 Nov 14, 5:46 PM
WL-03013414 Labor Open 0.016666666666667 $38.00 Nov 19, 4:04 PM

Details