Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (25 biz days early)
🕐 Clock stopped: Invoiced (Nov 22, 2025)
22d
▶ Clock Running
Status: Created
Oct 2 → Nov 4, 2025
22 business days (counted)
Running total: 22 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 22, 2025
12 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Nov 22 → Nov 22, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 22, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 4
Created
▶ Running
22
22
Nov 4 → Nov 22
Scheduled
▶ Running
12
34
Nov 22 → Nov 22
Completed
▶ Running
0
34
Dispatch Over SLA
Coordinators Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 22, 2025 (39 days early)
⏱️
22.6d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
40.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1
Nov 20, 2025
Visit 2
Nov 21, 2025
AI Analysis
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 (current)
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
22.6 days stuck in "Entered"
⏱️
Total Delay
40.1 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
13.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
L2 Screening
5.0d
/ 1.0d SLA
WO Correction Needed
3.5d
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (6)
🔒
Internal CSA Notes
11/04/2025 DMalloy - Advised GE team and Customer that FSE Fanfan would be onsite on next week Thursday 11/13/2025 afternoon to Friday 11/14/2025 for the Installation of the SEVEN Devices.
Fanfan will be in WV beginning Wednesday for the installation at UNITED HOSPITAL CENTER INC. Once that site is completed, he can move on to this one. So, it may be Thursday afternoon before he gets onsite, but he will call and/or email the customer before reaching the site.
🔧
Work Performed
Giraffe Incubator Carestation installation + providing OJT to another FSE
🔍
Technician Findings
N/A
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25201162SA,TAA25201163SA,TAA25201164SA,TAA25201165SA,TAA25201166SA,TAA25201167SA,TAA25201168SA
Scale serial number(s): n/a
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe Incubator Carestation CS1
📞
Call Description
"GEHC MIC Installation -7 Giraffe Incubator Carestation
📅
WO-01307519 - Installation - Giraffe Incubator Carestation - MORGANTOWN - WEST VIRGINIA UNIVERSITY HOSPITAL
Nov 20, 2025 12:00pm – 5:00pm
Work Order: WO-01307519
Account: GE Healthcare FMI
Customer Case Number: 1-556228650561
Location: WEST VIRGINIA UNIVERSITY HOSPITAL
Address: 1 MEDICAL CENTER DR, MORGANTOWN, WV 26506
Manufacturer: GE Healthcare
Model #: Giraffe Incubator Carestation
Serial #: GIC - Multiple IPs
Contact Name:
MSG
Shipment Notif WEST VIRGINIA UNIVERSITY HOSPITAL GON 5562211 PO# 300101018786
Nov 4, 2025
JPG
TAA25201165SA_Product Label
Nov 21, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA25201167SA
Nov 21, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA25201165SA
Nov 21, 2025
JPG
TAA25201167SA_Product Label
Nov 21, 2025
EXCEL_X
MIC DEBRIEF FORM 2 GIRAFFE INCUBATOR CARESTATION_
Dec 5, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307519
Type:
Installation
Priority:
PC
👷
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
32d 19h
📅
Scheduled For:
2025-11-13T00:00:00.000+0000, 2025-11-13T05:00:00.000+0000, 2025-11-13T17:00:00.000+0000
📅
Scheduled For:
2025-11-19T17:00:00.000+0000
📅
Scheduled For:
2025-11-20T17:00:00.000+0000
⏱️
Type:
Labor
Status:
Open
Qty:
1.5, 4
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
17d 10h
🏁
From:
Completed
To:
Closed
Duration in Previous:
4m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
2d 11h
✏️
From:
L2 Screening
To:
WO Correction Needed
Duration in Previous:
8d 6h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
2d 14h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
4d 5h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
21d 20h
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 22.6 business days (threshold: 4.0 business hours)
Exceeded by 22.1 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
L2 Screening
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Scheduled
Nov 20, 12:00 PM
Work Details (10)
Name
Type
Status
Qty
Amount
Date
WL-03017254
Labor
Open
1.5
$250.00
Nov 21, 8:41 PM
WL-03017255
Labor
Open
4
$230.00
Nov 21, 8:41 PM
WL-03017261
Labor
Open
1.5
$0.00
Nov 21, 8:48 PM
WL-03017262
Labor
Open
4
$230.00
Nov 21, 8:48 PM
WL-03017263
Labor
Open
1.5
$250.00
Nov 21, 8:48 PM
WL-03017264
Labor
Open
1.5
$0.00
Nov 21, 8:48 PM
WL-03017265
Travel
Open
75
$0.00
Nov 21, 8:48 PM
WL-03017266
Travel
Open
75
$0.00
Nov 21, 8:48 PM
WL-03017267
Travel
Open
75
$0.00
Nov 21, 8:48 PM
WL-03018219
Labor
Open
0.016666666666667
$38.00
Nov 24, 8:49 AM