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WO-01307552 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UK HEALTHCARE — 1000 S LIMESTONE, LEXINGTON KY, 40506

Oct 2, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 41 biz days
🕐 Clock stopped: Invoiced (Dec 4, 2025)
29d
▶ Clock Running
Status: Created
Oct 2 → Nov 14, 2025
29 business days (counted)
Running total: 29 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 4, 2025
12 business days (counted)
Running total: 41 of ? biz days used
Created: Oct 2, 2025 Invoiced: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Nov 14 Created ▶ Running 29 29
Nov 14 → Dec 4 Scheduled ▶ Running 12 41
Dispatch 44.5d
Coordinators 12.3d
Billing 2.0d
✓ SLA Met
Dispatch
44.5 days
Over SLA
Coordinators
12.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
41.5 days Total Age
⏱️
29.5d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 (current) Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 29.5 days stuck in "Entered"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
29.5d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
15.0d / 1.0d SLA
L2 Review
4.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 DMalloy - Replied to request advising that I can have FSE Paul M onsite on Monday 12/1/2025 for the installation of the 12 devices.  

WO-01315073

WO-01307552

🔧 Work Performed
Install Giraffe bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE60963,QAAE60960,QAAE60921,QAAE60909,QAAE60925,QAAE60928,QAAE60919,QAAE60912,QAAE60456,QAAE60458,QAAE60466 G309879M,G309878M,G309881M,G309880M,G309876M,G309872M,G313459M,G309870M,G309877M,G309884M,G309885M Scale serial number(s): 1127134028,1127134025,1127134012,1127134008,1127134015,1127134003,1127134006,1127134031,1127134005,1127134011,1127134009 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 11 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:37 PM
Work Order: WO-01307552
Type: Installation
Priority: PC
🚨 30.0 business days
👷
▶
4 Technician Assigned Nov 14, 4:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-01T05:00:00.000+0000, 2025-12-01T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 43d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-01T13:00:00.000+0000
⚠️ 9.9 business days
💵
Expenses Added Dec 1, 12:16 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
6x Labor Added Dec 1, 4:58 PM
Type: Labor, Travel
Status: Open
Qty: 4.25, 0.75, 2.75, 0.5, 236
⏱️
▶
2 3x Labor Added Dec 2, 4:13 PM
3x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 2, 9
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Dec 3, 4:47 PM
4x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 2
💵
▶
2 6x Expenses Added Dec 4, 4:46 PM
6x Expenses Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 23h, 0m
⏱️
▶
2 Labor Added Dec 5, 8:39 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15h 52m
🚨 15.0 business days
👀
Status: L2 Review by Sean Currie Dec 26, 11:23 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 21d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 29.5 business days (threshold: 4.0 business hours)
Exceeded by 29.0 business days
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
L2 Screening
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 1, 8:00 AM
Created
Oct 2, 3:37 PM
Invoice #
SM-250436

Work Details (25)

Name Type Status Qty Amount Date
WL-03022413 Expenses Open 1 $0.00 Dec 1, 12:16 PM
WL-03022727 Labor Open 4.25 $250.00 Dec 1, 4:58 PM
WL-03022728 Labor Open 0.75 $0.00 Dec 1, 4:58 PM
WL-03022729 Labor Open 2.75 $190.00 Dec 1, 4:58 PM
WL-03022730 Labor Open 0.5 $0.00 Dec 1, 4:58 PM
WL-03022731 Travel Open 236 $0.00 Dec 1, 4:58 PM
WL-03022732 Travel Open 6 $0.00 Dec 1, 4:58 PM
WL-03023837 Labor Open 0.5 $100.00 Dec 2, 4:13 PM
WL-03023838 Labor Open 8 $1,140.00 Dec 2, 4:13 PM
WL-03023839 Labor Open 1 $0.00 Dec 2, 4:13 PM
WL-03023845 Expenses Open 1 $18.00 Dec 2, 4:14 PM
WL-03023846 Travel Open 2 $0.00 Dec 2, 4:14 PM
WL-03023847 Travel Open 9 $0.00 Dec 2, 4:14 PM
WL-03025358 Labor Open 0.5 $100.00 Dec 3, 4:47 PM
WL-03025359 Labor Open 6 $190.00 Dec 3, 4:47 PM
WL-03025360 Labor Open 0.25 $25.00 Dec 3, 4:47 PM
WL-03025361 Labor Open 0.5 $0.00 Dec 3, 4:47 PM
WL-03025364 Travel Open 2 $0.00 Dec 3, 4:48 PM
WL-03026786 Expenses Open 1 $123.06 Dec 4, 4:46 PM
WL-03026787 Expenses Open 1 $123.06 Dec 4, 4:46 PM
WL-03026788 Expenses Open 1 $123.06 Dec 4, 4:46 PM
WL-03026789 Expenses Open 1 $0.00 Dec 4, 4:46 PM
WL-03026790 Expenses Open 1 $0.00 Dec 4, 4:46 PM
WL-03026791 Expenses Open 1 $0.00 Dec 4, 4:46 PM
WL-03027631 Labor Open 0.016666666666667 $38.00 Dec 5, 8:39 AM

Details