Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✓ SLA Met (3 biz days early)
🕐 Clock stopped: Invoiced (Oct 7, 2025)
1d
▶ Clock Running
Status: Created
Oct 2 → Oct 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 7, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 2, 2025
Invoiced: Oct 7, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Oct 3
Created
▶ Running
1
1
Oct 3 → Oct 7
Scheduled
▶ Running
2
3
Dispatch Over SLA
Coordinators Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Oct 10, 2025
Completed: Oct 7, 2025 (3 days early)
⏱️
15.0d in Ready to Bill
Longest Stage
🔄
6 transitions
Status Changes
⚠️
35.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 (current)
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
15.0 days stuck in "Ready to Bill"
⏱️
Total Delay
35.1 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
3.0d
/ 2.0d SLA
L2 Screening
10.5d
/ 1.0d SLA
Ready to Bill
15.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
🔒
Internal CSA Notes
10/03/2025 DMalloy - Per FOM Fady FSE Paul to be onsite on Monday October 6, 2025 for the 3 Panda Installs at this location.
🔧
Work Performed
Shadow GE tech for Panda install.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25399267SA,PBW25399266SA,PBW25399268SA
Scale serial number(s): P310463L,P310464L,P311244L
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞
Call Description
"GEHC MIC Installation -3 PANDA WARMERS
📅
WO-01307516 - Installation - Panda iRes Warmer - ASHLAND - KINGS DAUGHTERS MEDICAL CENTER
Oct 6, 2025 8:00am – 5:00pm
Work Order: WO-01307516
Account: GE Healthcare FMI
Customer Case Number:
Location: KINGS DAUGHTERS MEDICAL CENTER
Address: 2201 LEXINGTON AVE, ASHLAND, KY 41101
Manufacturer: GE Healthcare
Model #: Panda iRes Warmer
Serial #: PANDA - Multiple IPs
Contact Name: Jane Ann Caldwell
Contact Pho
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307516
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-10-03T04:00:00.000+0000, 2025-10-03T00:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
19h 30m
📅
Scheduled For:
2025-10-06T12:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
3.25, 0.5, 168, 9
💵
Type:
Expenses
Status:
Open
Qty:
1
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
4d 5h, 0m
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
15d 0h
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
13d 18h
⏱️
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
23h 57m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
25d 4h, 0m
Bottlenecks
Entered
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
L2 Screening
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
ℹ️ Work Order Details
Technician
Paul Mccormish
Work Details (9)
Name
Type
Status
Qty
Amount
Date
WL-02958913
Expenses
Open
1
$0.00
Oct 3, 11:26 AM
WL-02961026
Labor
Open
3.25
$250.00
Oct 6, 3:32 PM
WL-02961027
Labor
Open
2
$180.00
Oct 6, 3:32 PM
WL-02961028
Labor
Open
0.5
$0.00
Oct 6, 3:32 PM
WL-02961029
Travel
Open
168
$0.00
Oct 6, 3:32 PM
WL-02961030
Travel
Open
9
$0.00
Oct 6, 3:32 PM
WL-02962255
Expenses
Open
1
$156.86
Oct 7, 3:30 PM
WL-02962256
Expenses
Open
1
$0.00
Oct 7, 3:30 PM
WL-02998239
Labor
Open
0.016666666666667
$38.00
Nov 6, 9:43 AM