Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
🕐 Clock stopped: Invoiced (Dec 6, 2025)
37d
▶ Clock Running
Status: Created
Oct 2 → Nov 27, 2025
37 business days (counted)
Running total: 37 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 27 → Dec 6, 2025
5 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Completed
Dec 6 → Dec 6, 2025
0 business days (counted)
Running total: 42 of ? biz days used
Created: Oct 2, 2025
Invoiced: Dec 6, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 27
Created
▶ Running
37
37
Nov 27 → Dec 6
Scheduled
▶ Running
5
42
Dec 6 → Dec 6
Completed
▶ Running
0
42
Dispatch Over SLA
Coordinators Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Dec 6, 2025 (25 days early)
⏱️
37.6d in Entered
Longest Stage
🔄
7 transitions
Status Changes
⚠️
53.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 (current)
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
37.6 days stuck in "Entered"
⏱️
Total Delay
53.5 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
5.0d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
L2 Screening
11.5d
/ 1.0d SLA
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (19)
🔒
Internal CSA Notes
11/26/2025 DMalloy - Advised we can have FSE Paul M. onsite on Friday, 12/5/2025 for the installation of the Four devices. FSE could possibly be onsite on Thursday 12/4/2025.
🔧
Work Performed
Install Giraffe beds, all required tests passed, units ready to be put in service. I did have issues with the Billi Blue Spot lite. The power cords were not correct. Management will be notified.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25391011SA,TAB25391012SA,TAB25391013SA,TAB25391014SA
Scale serial number(s): N/A
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation - 4 Giraffe Omnibed Carestation
📅
WO-01307544 - Installation - Giraffe OmniBed Carestation - EDGEWOOD - ST ELIZABETH EDGEWOOD
Dec 4, 2025 1:00pm – 5:00pm
Work Order: WO-01307544
Account: GE Healthcare FMI
Customer Case Number: 1-556285581012
Location: ST ELIZABETH EDGEWOOD
Address: 1 MEDICAL VILLAGE DR, EDGEWOOD, OH 41017
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Shelli Allen
JPG
TAB25391012SA
Dec 5, 2025
EXCEL_X
MIC SR Debrief Form St. Elizabeth Hospital
Dec 5, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25391012SA
Dec 5, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25391013SA
Dec 5, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25391014SA
Dec 5, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25391011SA
Dec 5, 2025
JPG
TAB25391011SA
Dec 5, 2025
JPG
TAB25391013SA
Dec 5, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307544
Type:
Installation
Priority:
PC
👷
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
55d 5h
📅
Scheduled For:
2025-12-05T00:00:00.000+0000, 2025-12-05T05:00:00.000+0000, 2025-12-05T13:00:00.000+0000
📅
Scheduled For:
2025-12-04T18:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.5, 1, 6, 3, 7, 162
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
9d 0h
🏁
From:
Completed
To:
Closed
Duration in Previous:
15m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
4d 19h
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
15d 20h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
4d 21h
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 37.6 business days (threshold: 4.0 business hours)
Exceeded by 37.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Technician
Paul Mccormish
Work Details (13)
Name
Type
Status
Qty
Amount
Date
WL-03026533
Expenses
Open
1
$0.00
Dec 4, 3:06 PM
WL-03028579
Labor
Open
0.5
$100.00
Dec 5, 5:10 PM
WL-03028580
Labor
Open
1
$0.00
Dec 5, 5:10 PM
WL-03028581
Labor
Open
6
$190.00
Dec 5, 5:10 PM
WL-03028582
Labor
Open
3
$0.00
Dec 5, 5:10 PM
WL-03028583
Travel
Open
7
$0.00
Dec 5, 5:10 PM
WL-03028584
Travel
Open
162
$0.00
Dec 5, 5:10 PM
WL-03028644
Expenses
Open
1
$18.00
Dec 5, 5:41 PM
WL-03028645
Expenses
Open
1
$154.30
Dec 5, 5:41 PM
WL-03028646
Expenses
Open
1
$0.00
Dec 5, 5:41 PM
WL-03028647
Expenses
Open
1
$0.00
Dec 5, 5:41 PM
WL-03028793
Labor
Open
0.5
$0.00
Dec 5, 7:41 PM
WL-03033118
Labor
Open
0.016666666666667
$38.00
Dec 10, 3:11 PM