Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
🕐 Clock stopped: Invoiced (Nov 26, 2025)
22d
▶ Clock Running
Status: Created
Oct 2 → Nov 4, 2025
22 business days (counted)
Running total: 22 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 14, 2025
7 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Completed
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Closed
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Ready to Bill
Nov 14 → Nov 20, 2025
4 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Billing Review
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 20 → Nov 22, 2025
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 22 → Nov 22, 2025
0 business days (counted)
Running total: 34 of ? biz days used
3d
▶ Clock Running
Status: Incomplete
Nov 22 → Nov 26, 2025
3 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 26, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 4
Created
▶ Running
22
22
Nov 4 → Nov 14
Scheduled
▶ Running
7
29
Nov 14 → Nov 14
Completed
▶ Running
0
29
Nov 14 → Nov 14
Closed
▶ Running
0
29
Nov 14 → Nov 20
Ready to Bill
▶ Running
4
33
Nov 20 → Nov 20
Billing Review
▶ Running
0
33
Nov 20 → Nov 22
WO Correction Needed
▶ Running
1
34
Nov 22 → Nov 22
Reschedule
▶ Running
0
34
Nov 22 → Nov 26
Incomplete
▶ Running
3
37
Incomplete
3.0d (excluded)
✓ SLA Met
Dispatch Over SLA
Coordinators Over SLA
Incomplete (excluded from total)
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 26, 2025 (35 days early)
⏱️
22.6d in Entered
Longest Stage
🔄
14 transitions
Status Changes
⚠️
35.7d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1
Nov 12, 2025
Visit 2
Nov 13, 2025
AI Analysis
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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 (current)
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
22.6 days stuck in "Entered"
⏱️
Total Delay
35.7 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
7.6d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
7.0d
/ 1.0d SLA
WO Correction Needed
5.3d
L2 Screening
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📎 Files (13)
🔒
Internal CSA Notes
11/04/2025 DMalloy - Advised GE team and Customer that FSE Fanfan would be onsite on next week Wednesday 11/12/2025 - Thursday 11/13/2025 for the Installation of the FIVE Devices.
🔧
Work Performed
Giraffe Incubator Carestation installation and accessories
🔍
Technician Findings
Installation completed
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA25021035SA,TAA24491023SA,TAA25071085SA,TAA25061056SA,TAA25051052SA
Scale serial number(s: G311932M,G311930M,G311931M,G311928M,G311929M
LED serial number(s): 1127851017,1127851016,1126840013,1127851013,1127851011
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe Incubator Carestation CS1
📞
Call Description
"GEHC MIC Installation -5 Giraffe Incubator Carestation
MSG
Shipment Notif UNITED HOSPITAL CENTER INC GON 5540764 PO# 300100965886
Nov 4, 2025
PDF
Shipment Notif_ UNITED HOSPITAL CENTER ..
Nov 12, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA24491023SA
Nov 13, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA25071085SA
Nov 13, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA25061056SA
Nov 13, 2025
JPG
TAA24491023SA_PRODUCT LABEL
Nov 14, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA25051035SA
Nov 13, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAA25051052SA
Nov 13, 2025
JPG
TAA25061056SA_PRODUCT LABEL
Nov 14, 2025
JPG
TAA25021035SA_PRODUCT LABEL
Nov 14, 2025
JPG
TAA25051052SA_PRODUCT LABEL
Nov 14, 2025
JPG
TAA25071085SA_PRODUCT LABEL
Nov 14, 2025
EXCEL_X
MIC DEBRIEF FORM 5 GIRAFFE INCUBATOR CARESTATION_
Dec 5, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307518
Type:
Installation
Priority:
PC
🗓️
📅
Scheduled For:
2025-11-12T00:00:00.000+0000, 2025-11-12T05:00:00.000+0000, 2025-11-12T13:00:00.000+0000
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
9d 14h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
⏱️
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
10h 57m
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, WO Correction Needed
Duration in Previous:
6d 1h, 0m
🔄
From:
WO Correction Needed, Reschedule
To:
Reschedule, Incomplete
Duration in Previous:
1d 8h, 0m
✔️
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
2d 20h
✏️
From:
L2 Screening
To:
WO Correction Needed
Duration in Previous:
1d 5h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
2d 15h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
4d 4h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
21d 21h
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 22.6 business days (threshold: 4.0 business hours)
Exceeded by 22.1 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Work Details (11)
Name
Type
Status
Qty
Amount
Date
WL-03007034
Labor
Open
2
$0.00
Nov 13, 11:31 PM
WL-03007035
Labor
Open
9
$690.00
Nov 13, 11:31 PM
WL-03007036
Labor
Open
2
$250.00
Nov 13, 11:31 PM
WL-03007037
Labor
Open
2
$0.00
Nov 13, 11:31 PM
WL-03007038
Labor
Open
6
$460.00
Nov 13, 11:31 PM
WL-03007039
Labor
Open
2
$250.00
Nov 13, 11:31 PM
WL-03007040
Expenses
Open
1
$0.00
Nov 13, 11:31 PM
WL-03007041
Expenses
Open
1
$0.00
Nov 13, 11:31 PM
WL-03007042
Travel
Open
100
$0.00
Nov 13, 11:31 PM
WL-03007043
Travel
Open
100
$0.00
Nov 13, 11:31 PM
WL-03007334
Labor
Open
0.016666666666667
$38.00
Nov 14, 10:31 AM