Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
🕐 Clock stopped: Invoiced (Nov 27, 2025)
21d
▶ Clock Running
Status: Created
Oct 2 → Nov 3, 2025
21 business days (counted)
Running total: 21 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 11, 2025
5 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Completed
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Closed
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Ready to Bill
Nov 14 → Nov 20, 2025
4 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Billing Review
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Closed
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 24 → Nov 27, 2025
2 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 27, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 3
Created
▶ Running
21
21
Nov 3 → Nov 11
Scheduled
▶ Running
5
26
Nov 11 → Nov 13
Tech On Site
▶ Running
2
28
Nov 13 → Nov 13
Completed
▶ Running
0
28
Nov 13 → Nov 14
Closed
▶ Running
1
29
Nov 14 → Nov 20
Ready to Bill
▶ Running
4
33
Nov 20 → Nov 20
Billing Review
▶ Running
0
33
Nov 20 → Nov 21
WO Correction Needed
▶ Running
1
34
Nov 21 → Nov 24
Closed
▶ Running
1
35
Nov 24 → Nov 27
L2 Screening
▶ Running
2
37
Dispatch Over SLA
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 27, 2025 (34 days early)
⏱️
21.6d in Entered
Longest Stage
🔄
11 transitions
Status Changes
⚠️
32.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1
Nov 10, 2025
Visit 2
Nov 11, 2025
Visit 3
Nov 12, 2025
AI Analysis
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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 (current)
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
21.6 days stuck in "Entered"
⏱️
Total Delay
32.3 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
5.6d
/ 2.0d SLA
Tech On Site
1.3d
/ 1.0d SLA
Ready to Bill
5.2d
/ 1.0d SLA
WO Correction Needed
1.8d
L2 Screening
3.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (20)
🔒
Internal CSA Notes
11/03/2025 DMalloy - Emailed the GE install team advising that I will have FSE Jackson onsite next week Monday 11/10/2025 and Tuesday 11/11/2025 for the installation of the 7 devices.
🔧
Work Performed
Install of GE Omnibeds.
🔍
Technician Findings
Devices installed.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25231006SA,TAB25401021SA,TAB25351096SA,TAB25371008SA,TAB25231010SA,TAB25231011SA,TAB25231012SA
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation -7 Giraffe Omnibed Carestation
📅
WO-01307523 - Installation - Giraffe OmniBed Carestation - DETROIT - ASCENSION ST JOHN HOSPITAL
Nov 10, 2025 8:00am – 5:00pm
Work Order: WO-01307523
Account: GE Healthcare FMI
Customer Case Number:
Location: ASCENSION ST JOHN HOSPITAL
Address: 22101 MOROSS ROAD, DETROIT, MI 48236
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Ron Belback
Contact Phone:
MSG
RE Shipment Notif ASCENSION ST JOHN HOSPITAL GON 5560373 PO# 340300000434284
Nov 11, 2025
JPG
TAB25231021SA
Nov 12, 2025
PDF
TAB25231006SA_Blue Spot PT Lite install checklist_serial_date
Nov 12, 2025
PDF
TAB25231006SA Girrafe and Panda Free Standing Warmer
Nov 12, 2025
JPG
TAB25371008SA
Nov 12, 2025
JPG
TAB25231006SA
Nov 12, 2025
PDF
TAB25240121SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 12, 2025
PDF
TAB25371008SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 12, 2025
JPG
TAB25231011SA
Nov 12, 2025
JPG
TAB25231010SA
Nov 12, 2025
PDF
TAB25231012SA_Blue Spot PT Lite install checklist_serial_date
Nov 12, 2025
PDF
TAB25351096SA Blue Spot PT Lite install checklist_serial_date
Nov 12, 2025
PDF
TAB25231012SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 12, 2025
PDF
TAB25231011SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 12, 2025
PDF
TAB25351096SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 12, 2025
JPG
TAB25351096SA
Nov 12, 2025
PDF
TAB25371008SA Blue Spot PT Lite install checklist_serial_date
Nov 12, 2025
PDF
TAB15231010SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 12, 2025
PDF
TAB25231010SA_Blue Spot PT Lite install checklist_serial_date
Nov 12, 2025
PDF
TAB25231011SA Blue Spot PT Lite install checklist_serial_date
Nov 12, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307523
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-10T05:00:00.000+0000, 2025-11-10T00:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
31d 23h
📅
Scheduled For:
2025-11-10T13:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
7d 20h
⏱️
Type:
Labor
Status:
Open
Qty:
9.5, 0.5, 10.5
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
0.5, 6.75, 4.75, 455, 10, 265
💵
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
1d 10h, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 13h
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, WO Correction Needed
Duration in Previous:
6d 1h, 0m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
1d 4h
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
2d 15h
🏁
From:
L2 Screening
To:
Closed
Duration in Previous:
3d 9h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
3d 16h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
53m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 27m, 0m
Bottlenecks
Entered
Duration: 21.6 business days (threshold: 4.0 business hours)
Exceeded by 21.1 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Technician
Jackson Reeves
Scheduled
Nov 10, 8:00 AM
Work Details (16)
Name
Type
Status
Qty
Amount
Date
WL-03000366
Expenses
Open
1
$0.00
Nov 7, 4:48 PM
WL-03000367
Expenses
Open
1
$121.01
Nov 7, 4:48 PM
WL-03004100
Labor
Open
9.5
$525.00
Nov 11, 9:13 PM
WL-03004101
Labor
Open
0.5
$100.00
Nov 11, 9:13 PM
WL-03004102
Labor
Open
10.5
$190.00
Nov 11, 9:13 PM
WL-03004103
Labor
Open
0.5
$0.00
Nov 11, 9:13 PM
WL-03005533
Labor
Open
0.5
$100.00
Nov 12, 8:47 PM
WL-03005534
Labor
Open
6.75
$1,140.00
Nov 12, 8:47 PM
WL-03005535
Labor
Open
4.75
$0.00
Nov 12, 8:47 PM
WL-03005536
Travel
Open
455
$0.00
Nov 12, 8:47 PM
WL-03005537
Travel
Open
10
$0.00
Nov 12, 8:47 PM
WL-03005538
Travel
Open
265
$0.00
Nov 12, 8:47 PM
WL-03005539
Expenses
Open
1
$0.00
Nov 12, 9:04 PM
WL-03005540
Expenses
Open
1
$120.45
Nov 12, 9:04 PM
WL-03005541
Expenses
Open
1
$0.00
Nov 12, 9:04 PM
WL-03007328
Labor
Open
0.016666666666667
$38.00
Nov 14, 10:29 AM