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WO-01307524 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WEST VIRGINIA UNIVERSITY HOSPITAL — 1 MEDICAL CENTER DR, MORGANTOWN WV, 26506

Oct 2, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 22, 2025
✓ SLA Met
Active: 34 biz days
🕐 Clock stopped: Invoiced (Nov 21, 2025)
27d
▶ Clock Running
Status: Created
Oct 2 → Nov 12, 2025
27 business days (counted)
Running total: 27 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 21, 2025
7 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Oct 2, 2025 Invoiced: Nov 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Nov 12 Created ▶ Running 27 27
Nov 12 → Nov 21 Scheduled ▶ Running 7 34
Nov 21 → Nov 21 Tech On Site ▶ Running 0 34
Nov 21 → Nov 21 Completed ▶ Running 0 34
Dispatch 31.6d
Coordinators 7.6d
Field Work 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
31.6 days
Over SLA
Coordinators
7.6 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Oct 2, 2025 Due: Nov 22, 2025 Completed: Nov 21, 2025 (1 days early)
📅
34.6 days Total Age
⏱️
27.6d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 (current) Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 27.6 days stuck in "Entered"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
27.6d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
L2 Screening
4.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 SRobinson-Created follow up WO as requested. (WO-01317791)

11/12/2025 DMalloy -Dispatching for FSE Eric to be onsite on next week 11/19 with Fanfan. 

🔧 Work Performed
1. GE Giraffe Omnibed Serial Number: TAB25331003SA Scale Serial Number: G309887M
🔍 Technician Findings
handle broke and mattress missing
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25331003SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -1 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:04 PM
Work Order: WO-01307524
Type: Installation
Priority: PC
🚨 28.0 business days
👷
▶
4 Technician Assigned Nov 12, 2:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-19T05:00:00.000+0000, 2025-11-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 41d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-19T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Eric Mancerella Nov 21, 4:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏱️
4x Labor Added Nov 21, 4:55 PM
Type: Labor
Status: Open
Qty: 3, 1.25, 0.75, 2.5
✔️
▶
2 Status: Completed Nov 21, 6:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.7 business days
⏱️
▶
2 Labor Added Nov 24, 9:15 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 15h
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:34 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 7d 2h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 56m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 27.6 business days (threshold: 4.0 business hours)
Exceeded by 27.1 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Nov 19, 8:00 AM
Created
Oct 2, 3:04 PM
Invoice #
247866

Work Details (5)

Name Type Status Qty Amount Date
WL-03016890 Labor Open 3 $190.00 Nov 21, 4:55 PM
WL-03016891 Labor Open 1.25 $100.00 Nov 21, 4:55 PM
WL-03016892 Labor Open 0.75 $0.00 Nov 21, 4:55 PM
WL-03016893 Labor Open 2.5 $0.00 Nov 21, 4:55 PM
WL-03018242 Labor Open 0.016666666666667 $38.00 Nov 24, 9:15 AM

Details