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WO-01307528 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERCY HEALTH ST RITAS MEDICAL CENTER — 730 W MARKET ST, LIMA OH, 45801

Oct 2, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 40 biz days
🕐 Clock stopped: Invoiced (Dec 3, 2025)
37d
▶ Clock Running
Status: Created
Oct 2 → Nov 26, 2025
37 business days (counted)
Running total: 37 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Completed
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Oct 2, 2025 Invoiced: Dec 3, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Nov 26 Created ▶ Running 37 37
Nov 26 → Dec 2 Scheduled ▶ Running 2 39
Dec 2 → Dec 3 Tech On Site ▶ Running 1 40
Dec 3 → Dec 3 Completed ▶ Running 0 40
Dispatch 42.1d
Coordinators 3.0d
Field Work 2.2d
Billing 8.2d
✓ SLA Met
Dispatch
42.1 days
Over SLA
Coordinators
3.0 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
8.2 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
40.6 days Total Age
⏱️
37.6d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
47.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 (current) Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 37.6 days stuck in "Entered"
⏱️
Total Delay 47.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
37.6d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
8.1d / 1.0d SLA
L2 Screening
4.5d / 1.0d SLA
L2 Review
10.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 DMalloy - Dispatched for FSE Eric and Fanfan to be onsite on next week Tuesday 12/2/2025

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25361011SA, TAB25361012SA ,TAB25361013SA ,TAB25371005SA ,TAB25371006SA, TAB25371007SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
INSTALL
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25361011SA,TAB25361012SA,TAB25361013SA,TAB25371005SA,TAB25371006SA,TAB25371007SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
"GEHC MIC Installation -6 Giraffe Incubator Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:08 PM
Work Order: WO-01307528
Type: Installation
Priority: PC
🚨 38.0 business days
👷
▶
3 Technician Assigned Nov 26, 10:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-02T05:00:00.000+0000, 2025-12-02T00:00:00.000+0000, 2025-12-02T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 54d 20h
⏳ 2.0 business days
💵
2x Expenses Added Dec 1, 11:52 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Mancerella Dec 2, 6:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
▶
2 4x Labor Added Dec 2, 7:02 AM
4x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 215
⏱️
2x Labor Added Dec 2, 6:28 PM
Type: Labor
Status: Open
Qty: 9.5, 0.5
⏱️
▶
2 3x Labor Added Dec 2, 8:18 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Mancerella
From: Tech On Site
To: Completed
Duration in Previous: 13h 30m
🏁
Status: Closed by Eric Mancerella Dec 3, 8:03 AM
From: Completed
To: Closed
Duration in Previous: 11h 44m
💵
Expenses Added Dec 3, 10:27 AM
Type: Expenses
Status: Open
Qty: 1
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 3, 11:43 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3h 39m
🏁
▶
2 Status: Closed Dec 3, 12:12 PM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 2:42 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 7d 2h
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:48 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 20h
🚨 10.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:39 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 5h
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
🧾
Invoice Created Jan 2, 4:53 PM
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 37.6 business days (threshold: 4.0 business hours)
Exceeded by 37.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 5.8 business days (threshold: 1.0 business days)
Exceeded by 4.8 business days
L2 Screening
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 2, 8:00 AM
Created
Oct 2, 3:08 PM
Invoice #
SM-250436

Work Details (14)

Name Type Status Qty Amount Date
WL-03022390 Expenses Open 1 $0.00 Dec 1, 11:52 AM
WL-03022391 Expenses Open 1 $159.29 Dec 1, 11:52 AM
WL-03023275 Labor Open 3.5 $250.00 Dec 2, 7:02 AM
WL-03023276 Labor Open 1.5 $0.00 Dec 2, 7:02 AM
WL-03023277 Labor Open 0.5 $100.00 Dec 2, 7:02 AM
WL-03023278 Expenses Open 1 $0.00 Dec 2, 7:02 AM
WL-03023281 Travel Open 215 $0.00 Dec 2, 7:06 AM
WL-03023282 Travel Open 5 $0.00 Dec 2, 7:06 AM
WL-03024103 Labor Open 9.5 $920.00 Dec 2, 6:28 PM
WL-03024104 Labor Open 0.5 $0.00 Dec 2, 6:28 PM
WL-03024275 Labor Open 2 $0.00 Dec 2, 8:18 PM
WL-03024276 Expenses Open 1 $170.60 Dec 2, 8:18 PM
WL-03024277 Expenses Open 1 $0.00 Dec 2, 8:18 PM
WL-03024765 Expenses Open 1 $0.00 Dec 3, 10:27 AM

Details