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WO-01315362 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRTUA VOORHEES HOSPITAL — 100 BOWMAN DR, VOORHEES NJ, 08043

Nov 14, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met (3 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 21, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 14, 2025 Invoiced: Nov 21, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 21 Scheduled ▶ Running 5 5
Nov 21 → Nov 21 Tech On Site ▶ Running 0 5
Dispatch 0.8d
Coordinators 4.8d
Field Work 0.5d
Billing 0.2d
✓ SLA Met
Dispatch
0.8 days
Coordinators
4.8 days
Over SLA
Field Work
0.5 days
Billing
0.2 days
Created: Nov 14, 2025 Due: Nov 29, 2025 Completed: Nov 21, 2025 (8 days early)
📅
5.3 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 (current) Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.8d / 1.0d SLA
L2 Review
4.4d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RArnold -ETA 01/19. Dispatching to Davon for 11/20.

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25341071SA ,TAB25341072SA, TAB25341073SA, TAB25341074SA, TAB25341075SA, TAB25341070SA Scale serial number(s): G310318M, G310317M ,G310320M ,G310319M ,G310354M ,G312778M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25341071SA,TAB25341072SA,TAB25341073SA,TAB25341074SA,TAB25341075SA,TAB25341070SA Scale serial number(s): G310318M,G310317M,G310320M,G310319M,G310354M,G312778M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25341071SA,TAB25341072SA,TAB25341073SA,TAB25341074SA,TAB25341075SA,TAB25341070SA Scale serial number(s): G310318M,G310317M,G310320M,G310319M,G310354M,G312778M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 6 GOB - 6 BSPT

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
🚨 30.0 business days
📋
Work Order Created Nov 14, 1:24 PM
Work Order: WO-01315362
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Nov 14, 1:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-20T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 9m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Davon Cox Nov 20, 8:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 6h
⏱️
3x Labor Added Nov 20, 8:19 PM
Type: Labor, Travel
Status: Open
Qty: 6, 88
⏱️
▶
2 Labor Added Nov 20, 9:45 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Davon Cox Nov 20, 11:52 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 38m, 0m
🔍
Status: L2 Screening by Timothy Amburgey Nov 21, 9:43 AM
From: Closed
To: L2 Screening
Duration in Previous: 9h 50m
👀
Status: L2 Review by Sean Currie Nov 21, 4:04 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 6h 21m
⏳ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 20h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
🚨 12.0 business days
🧾
Invoice Created Dec 16, 10:48 AM
Invoice Number: 247866

Bottlenecks

Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Davon Cox
Scheduled
Nov 20, 8:00 AM
Created
Nov 14, 1:24 PM
Invoice #
247866

Work Details (5)

Name Type Status Qty Amount Date
WL-03015525 Labor Open 6 $570.00 Nov 20, 8:19 PM
WL-03015527 Travel Open 88 $0.00 Nov 20, 8:19 PM
WL-03015528 Travel Open 88 $0.00 Nov 20, 8:19 PM
WL-03015667 Labor Open 2.5 $0.00 Nov 20, 9:45 PM
WL-03015668 Labor Open 3 $250.00 Nov 20, 9:46 PM

Details