Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
🕐 Clock stopped: Invoiced (Dec 10, 2025)
37d
▶ Clock Running
Status: Created
Oct 2 → Nov 26, 2025
37 business days (counted)
Running total: 37 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 10, 2025
8 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Completed
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 45 of ? biz days used
Created: Oct 2, 2025
Invoiced: Dec 10, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 26
Created
▶ Running
37
37
Nov 26 → Dec 10
Scheduled
▶ Running
8
45
Dec 10 → Dec 10
Completed
▶ Running
0
45
Dispatch Over SLA
Coordinators Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Dec 10, 2025 (21 days early)
⏱️
37.6d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
46.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 (current)
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
37.6 days stuck in "Entered"
⏱️
Total Delay
46.8 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
7.7d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
L2 Screening
4.5d
/ 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
1.5d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (6)
🔒
Internal CSA Notes
11/26/2025 DMalloy - Advised FSE Fanfan Siku can be onsite on Tuesday, 12/9/2025 for the installation of the Five devices.
🔧
Work Performed
Giraffe OmniBed Carestation, Installation:
TAB25141004SA_ G311897M_1120582032
TAB25141006SA_G311896M_1120582021
🔍
Technician Findings
N/A
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 1120582024,1120582021,1111182010,1120582032,1114047029
Scale serial number(s): G309861M,G311896M,G310357M,G311897M,G309860M
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation -5 Giraffe Omnibed Carestation
📅
WO-01307522 - Installation - Giraffe OmniBed Carestation - ERIE - UPMC HAMOT
Dec 9, 2025 8:00am – 5:00pm
Work Order: WO-01307522
Account: GE Healthcare FMI
Customer Case Number: 1-556228633834
Location: UPMC HAMOT
Address: 118 E 2ND ST FL 4, ERIE, PA 16550
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Emma Mack
Contact Phone: 814-73
MSG
Shipment Notif_ UPMC GON 5553632 _PO# 0012071582
Nov 26, 2025
JPG
TAB25141004SA_PRODUCT LABEL
Dec 10, 2025
JPG
TAB25141006SA_PRODUCT LABEL
Dec 10, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25141006SA
Dec 10, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25141004SA
Dec 10, 2025
EXCEL_X
MIC DEBRIEF FORM OMNI BEDS 3_12.09.2025
Dec 10, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307522
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-12-05T05:00:00.000+0000, 2025-12-05T00:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
55d 4h
📅
Scheduled For:
2025-12-09T13:00:00.000+0000
📅
Scheduled For:
2025-12-09T00:00:00.000+0000, 2025-12-09T13:00:00.000+0000
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
13d 5h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
15h 11m
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
5d 19h
✏️
From:
L2 Review, WO Correction Needed, Ready to Bill, Billing Review
To:
WO Correction Needed, Ready to Bill, Billing Review
Duration in Previous:
14d 22h, 0m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
4h 15m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1h 46m
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 37.6 business days (threshold: 4.0 business hours)
Exceeded by 37.1 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
L2 Screening
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Work Details (8)
Name
Type
Status
Qty
Amount
Date
WL-03032434
Labor
Open
2.5
$0.00
Dec 9, 11:46 PM
WL-03032435
Labor
Open
5.5
$380.00
Dec 9, 11:46 PM
WL-03032436
Labor
Open
2.5
$250.00
Dec 9, 11:46 PM
WL-03032437
Expenses
Open
1
$0.00
Dec 9, 11:46 PM
WL-03032438
Expenses
Open
1
$0.00
Dec 9, 11:46 PM
WL-03032439
Travel
Open
130
$0.00
Dec 9, 11:46 PM
WL-03032440
Travel
Open
130
$0.00
Dec 9, 11:46 PM
WL-03033093
Labor
Open
0.016666666666667
$38.00
Dec 10, 2:58 PM