Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (23 biz days early)
🕐 Clock stopped: Invoiced (Nov 25, 2025)
27d
▶ Clock Running
Status: Created
Oct 2 → Nov 12, 2025
27 business days (counted)
Running total: 27 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 25, 2025
9 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 12
Created
▶ Running
27
27
Nov 12 → Nov 25
Scheduled
▶ Running
9
36
Nov 25 → Nov 25
Completed
▶ Running
0
36
Dispatch Over SLA
Coordinators Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 25, 2025 (36 days early)
⏱️
27.6d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
40.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 (current)
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
27.6 days stuck in "Entered"
⏱️
Total Delay
40.9 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
8.8d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
L2 Screening
4.0d
/ 1.0d SLA
WO Correction Needed
2.5d
Ready to Bill
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (5)
🔒
Internal CSA Notes
11/12/2025 DMalloy - FSE Fanfan to be onsite on Monday November 24, 2025 for the installation of the 3 devices
🔧
Work Performed
GIRAFFE OMNIBED CARESTATION INSTALLATION
🔍
Technician Findings
N/A
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25141019SA,TAB25141033SA,TAB25141034SA
Scale serial number(s): n/a
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation -3 Giraffe Omnibed Carestation
📅
WO-01307521 - Installation - Giraffe OmniBed Carestation - JOHNSTOWN - CONEMAUGH HEALTH INITIATIVES
Nov 24, 2025 8:00am – 5:00pm
Work Order: WO-01307521
Account: GE Healthcare FMI
Customer Case Number: 1-556217898617
Location: CONEMAUGH HEALTH INITIATIVES
Address: 150 SOUTHMONT BLVD, JOHNSTOWN, PA 15905
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Larry Be
MSG
Shipment Notif_ CONEMAUGH MEMORIAL MED CTR GON 5552243 _PO# 630543 (1) (1)
Nov 12, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25141019SA
Nov 24, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25141034SA
Nov 24, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25141033SA
Nov 24, 2025
EXCEL_X
MIC DEBRIEF FORM OMNI BEDS 3_11.24.2025
Dec 4, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307521
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-24T05:00:00.000+0000, 2025-11-24T00:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
41d 1h
📅
Scheduled For:
2025-11-24T13:00:00.000+0000
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
12d 6h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
10h 52m
✏️
From:
L2 Screening
To:
WO Correction Needed
Duration in Previous:
7d 6h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
1d 15h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
5d 4h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
21d 20h
📨
🧾
Invoice Number:
SM-250436
Bottlenecks
Entered
Duration: 27.6 business days (threshold: 4.0 business hours)
Exceeded by 27.1 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
ℹ️ Work Order Details
Scheduled
Nov 24, 8:00 AM
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-03019257
Labor
Open
2
$0.00
Nov 24, 9:56 PM
WL-03019258
Labor
Open
7
$570.00
Nov 24, 9:56 PM
WL-03019259
Labor
Open
2
$250.00
Nov 24, 9:56 PM
WL-03019260
Travel
Open
75
$0.00
Nov 24, 9:56 PM
WL-03019261
Travel
Open
75
$0.00
Nov 24, 9:56 PM
WL-03019430
Labor
Open
0.016666666666667
$38.00
Nov 25, 8:54 AM