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WO-01307539 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BEAVERCREEK MEDICAL CENTER DBA SOIN MEDICAL CENTER KETTERIN HEALTH — 1 PRESTIGE PL, MIAMISBURG OH, 45342

Oct 2, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (12 biz days early)
Active: 47 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
39d
▶ Clock Running
Status: Created
Oct 2 → Dec 2, 2025
39 business days (counted)
Running total: 39 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 12, 2025
8 business days (counted)
Running total: 47 of ? biz days used
Created: Oct 2, 2025 Invoiced: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Dec 2 Created ▶ Running 39 39
Dec 2 → Dec 12 Scheduled ▶ Running 8 47
Dispatch 39.8d
Coordinators 8.3d
Billing 2.0d
✓ SLA Met
Dispatch
39.8 days
Over SLA
Coordinators
8.3 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
47.6 days Total Age
⏱️
39.6d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
47.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 10, 2025
Visit 2 Dec 11, 2025

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Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 (current) Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 39.6 days stuck in "Entered"
⏱️
Total Delay 47.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.6d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
0.3d / 1.0d SLA
L2 Review
11.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 DMalloy - Advised we can have FSE Paul M. onsite on Thursday, 12/11/2025 for the installation of the Four devices. 

🔧 Work Performed
Install Giraffe beds, all required tests passed. Units ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25471019SA,TAB25401015SA,TAB25111006SA,TAB25121008SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation - 4 Omnibed

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:19 PM
Work Order: WO-01307539
Type: Installation
Priority: PC
🚨 40.0 business days
👷
▶
4 Technician Assigned Dec 2, 4:40 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-11T05:00:00.000+0000, 2025-12-11T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 61d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-11T13:00:00.000+0000
⚠️ 6.9 business days
⏱️
6x Labor Added Dec 10, 5:40 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 4, 0.75, 35, 33
⏱️
6x Labor Added Dec 11, 1:54 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.75, 1.5, 36, 126
⏳ 2.0 business days
💵
▶
2 5x Expenses Added Dec 12, 6:45 PM
5x Expenses Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 2h, 0m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Dec 16, 8:48 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 3d 14h
👀
Status: L2 Review by Sean Currie Dec 16, 10:50 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 2h 1m
🚨 11.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 22h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 39.6 business days (threshold: 4.0 business hours)
Exceeded by 39.1 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 11, 8:00 AM
Created
Oct 2, 3:19 PM
Invoice #
SM-250436

Work Details (18)

Name Type Status Qty Amount Date
WL-03033351 Labor Open 1.25 $0.00 Dec 10, 5:40 PM
WL-03033352 Labor Open 4 $190.00 Dec 10, 5:40 PM
WL-03033353 Labor Open 0.75 $0.00 Dec 10, 5:40 PM
WL-03033350 Labor Open 0.75 $100.00 Dec 10, 5:40 PM
WL-03033354 Travel Open 35 $0.00 Dec 10, 5:40 PM
WL-03033355 Travel Open 33 $0.00 Dec 10, 5:40 PM
WL-03034271 Labor Open 2 $0.00 Dec 11, 1:54 PM
WL-03034268 Labor Open 0.75 $100.00 Dec 11, 1:54 PM
WL-03034269 Labor Open 1.5 $190.00 Dec 11, 1:54 PM
WL-03034270 Labor Open 1 $0.00 Dec 11, 1:54 PM
WL-03034272 Travel Open 36 $0.00 Dec 11, 1:54 PM
WL-03034273 Travel Open 126 $0.00 Dec 11, 1:54 PM
WL-03036510 Expenses Open 1 $121.37 Dec 12, 6:45 PM
WL-03036511 Expenses Open 1 $124.50 Dec 12, 6:45 PM
WL-03036512 Expenses Open 1 $0.00 Dec 12, 6:45 PM
WL-03036514 Expenses Open 1 $0.00 Dec 12, 6:46 PM
WL-03036515 Expenses Open 1 $0.00 Dec 12, 6:46 PM
WL-03038903 Labor Open 0.016666666666667 $38.00 Dec 16, 8:48 AM

Details