Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
🕐 Clock stopped: Invoiced (Nov 27, 2025)
31d
▶ Clock Running
Status: Created
Oct 2 → Nov 18, 2025
31 business days (counted)
Running total: 31 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 26, 2025
6 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Completed
Nov 26 → Nov 27, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 27, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 18
Created
▶ Running
31
31
Nov 18 → Nov 26
Scheduled
▶ Running
6
37
Nov 26 → Nov 27
Completed
▶ Running
0
37
Dispatch Over SLA
Coordinators Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 27, 2025 (34 days early)
⏱️
31.6d in Entered
Longest Stage
🔄
7 transitions
Status Changes
⚠️
35.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 (current)
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
31.6 days stuck in "Entered"
⏱️
Total Delay
35.4 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
6.3d
/ 2.0d SLA
Completed
1.0d
/ 1.0d SLA
L2 Screening
0.2d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (5)
🔒
Internal CSA Notes
11/18/2025 DMalloy - Dispatching for FSE Jackson to be onsite on next week Tuesday 11/25/2025 for the installation of the one device.
🔧
Work Performed
Omnibed install.
🔍
Technician Findings
Device serviced.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE60894
Scale serial number(s): G312749M
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation -1 Giraffe Omnibed Carestation
📅
WO-01307525 - Installation - Giraffe OmniBed Carestation - MIDLAND - MYMICHIGAN HOME CARE
Nov 25, 2025 1:00pm – 5:00pm
Work Order: WO-01307525
Account: GE Healthcare FMI
Customer Case Number: 1-556208531792
Location: MYMICHIGAN HOME CARE
Address: 6810 EASTMAN AVE, MIDLAND, MI 48642
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Melani Piotrowski
C
MSG
Shipment Notif_ MYMICHIGAN HOME CARE GON 5571112 _PO# 12729-0-CAP
Nov 18, 2025
EXCEL_X
Midland MIC DEBRIEF FORM
Nov 26, 2025
PDF
TAB25331007SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 26, 2025
PDF
TAB25331007SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 26, 2025
JPEG
TAB25331007SA
Nov 26, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307525
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-25T00:00:00.000+0000, 2025-11-25T05:00:00.000+0000, 2025-11-25T18:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
46d 19h
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
✔️
From:
Scheduled
To:
Completed
Duration in Previous:
7d 12h
🏁
From:
Completed
To:
Closed
Duration in Previous:
23h 50m
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
4d 12h
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
1h 58m
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
55m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 27m, 0m
Bottlenecks
Entered
Duration: 31.6 business days (threshold: 4.0 business hours)
Exceeded by 31.1 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
ℹ️ Work Order Details
Technician
Jackson Reeves
Scheduled
Nov 25, 1:00 PM
Work Details (10)
Name
Type
Status
Qty
Amount
Date
WL-03019482
Expenses
Open
1
$115.96
Nov 25, 10:07 AM
WL-03019483
Expenses
Open
1
$0.00
Nov 25, 10:07 AM
WL-03020349
Labor
Open
3.5
$0.00
Nov 25, 9:26 PM
WL-03020350
Labor
Open
3
$190.00
Nov 25, 9:26 PM
WL-03020351
Labor
Open
2.5
$250.00
Nov 25, 9:26 PM
WL-03020352
Expenses
Open
1
$0.00
Nov 25, 9:26 PM
WL-03020353
Travel
Open
145
$0.00
Nov 25, 9:26 PM
WL-03020354
Travel
Open
145
$0.00
Nov 25, 9:26 PM
WL-03022224
Expenses
Open
1
$159.36
Dec 1, 8:17 AM
WL-03022244
Labor
Open
0.016666666666667
$38.00
Dec 1, 9:35 AM