Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✗ SLA Missed (8 biz days late)
🕐 Clock stopped: Invoiced (Nov 27, 2025)
24d
▶ Clock Running
Status: Created
Oct 2 → Nov 6, 2025
24 business days (counted)
Running total: 24 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 13, 2025
4 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Completed
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Closed
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Ready to Bill
Nov 14 → Nov 20, 2025
4 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Billing Review
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Closed
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 24 → Nov 27, 2025
2 business days (counted)
Running total: 37 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 27, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 6
Created
▶ Running
24
24
Nov 6 → Nov 13
Scheduled
▶ Running
4
28
Nov 13 → Nov 14
Tech On Site
▶ Running
1
29
Nov 14 → Nov 14
Completed
▶ Running
0
29
Nov 14 → Nov 14
Closed
▶ Running
0
29
Nov 14 → Nov 20
Ready to Bill
▶ Running
4
33
Nov 20 → Nov 20
Billing Review
▶ Running
0
33
Nov 20 → Nov 21
WO Correction Needed
▶ Running
1
34
Nov 21 → Nov 24
Closed
▶ Running
1
35
Nov 24 → Nov 27
L2 Screening
▶ Running
2
37
Dispatch Over SLA
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Nov 15, 2025
Completed: Nov 27, 2025 (11 days late)
⏱️
24.6d in Entered
Longest Stage
🔄
11 transitions
Status Changes
⚠️
33.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546 (current)
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
24.6 days stuck in "Entered"
⏱️
Total Delay
33.6 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
5.0d
/ 2.0d SLA
Tech On Site
1.3d
/ 1.0d SLA
Ready to Bill
5.2d
/ 1.0d SLA
WO Correction Needed
1.8d
L2 Screening
3.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (6)
🔒
Internal CSA Notes
11/05/2025 DMalloy - Per Fady dispatch to Jackson for next week Wednesday 11/12/2025 for the installation of the two devices. Still awaiting shipment confirmation email.
🔧
Work Performed
2 GE Giraffe Bed warmers installed.
🔍
Technician Findings
Devices serviced.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): G312748M ,G312762M
Scale serial number(s): n/a
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞
Call Description
"GEHC MIC Installation - 2 Giraffe warmers
📅
WO-01307546 - Installation - Giraffe Bedded Warmer - JEFFERSONVILLE - CLARK MEMORIAL HOSPITAL
Nov 13, 2025 8:00am – 5:00pm
Work Order: WO-01307546
Account: GE Healthcare FMI
Customer Case Number: 1-556237980332
Location: CLARK MEMORIAL HOSPITAL
Address: 1220 MISSOURI AVE, JEFFERSONVILLE, IN 47130
Manufacturer: GE Healthcare
Model #: Giraffe Bedded Warmer
Serial #: GW - Multiple IPs
Contact Name: Judith Stewart
Contact P
MSG
Shipment Notif NORTON CLARK HOSPITAL GON 5568357 PO# PO-1234203
Nov 10, 2025
EXCEL_X
CLARK MEMORIAL HOSPITAL MIC DEBRIEF FORM
Nov 27, 2025
PDF
GBW25211075SA Giraffe and Panda Bedded Warmer DOC BBDJN1447 V5
Nov 27, 2025
JPEG
GBW25211075SA
Nov 27, 2025
PDF
GBW25211076SA Giraffe and Panda Bedded Warmer DOC BBDJN1447 V5
Nov 27, 2025
JPG
GBW25211076SA
Nov 27, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307546
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-12T05:00:00.000+0000, 2025-11-12T00:00:00.000+0000, 2025-11-12T13:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
34d 19h
📅
Scheduled For:
2025-11-13T13:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
7d 1h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
3, 4, 3.5, 170
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
10h 12m, 0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
12h 47m
💵
From:
Ready to Bill, Billing Review
To:
Billing Review, WO Correction Needed
Duration in Previous:
6d 1h, 0m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
1d 4h
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
2d 16h
🏁
From:
L2 Screening
To:
Closed
Duration in Previous:
3d 9h
👀
From:
Closed
To:
L2 Review
Duration in Previous:
3d 16h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
52m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 27m, 0m
Bottlenecks
Entered
Duration: 24.6 business days (threshold: 4.0 business hours)
Exceeded by 24.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Technician
Jackson Reeves
Scheduled
Nov 13, 8:00 AM
Work Details (6)
Name
Type
Status
Qty
Amount
Date
WL-03006889
Labor
Open
3
$0.00
Nov 13, 9:40 PM
WL-03006890
Labor
Open
4
$400.00
Nov 13, 9:40 PM
WL-03006891
Labor
Open
3.5
$450.00
Nov 13, 9:40 PM
WL-03006892
Travel
Open
170
$0.00
Nov 13, 9:40 PM
WL-03006893
Travel
Open
170
$0.00
Nov 13, 9:40 PM
WL-03007327
Labor
Open
0.016666666666667
$38.00
Nov 14, 10:28 AM