Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (25 biz days early)
🕐 Clock stopped: Invoiced (Nov 22, 2025)
26d
▶ Clock Running
Status: Created
Oct 2 → Nov 11, 2025
26 business days (counted)
Running total: 26 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 22, 2025
8 business days (counted)
Running total: 34 of ? biz days used
Created: Oct 2, 2025
Invoiced: Nov 22, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 11
Created
▶ Running
26
26
Nov 11 → Nov 22
Scheduled
▶ Running
8
34
Dispatch Over SLA
Coordinators Over SLA
Created: Oct 2, 2025
Due: Dec 31, 2025
Completed: Nov 22, 2025 (39 days early)
⏱️
26.6d in Entered
Longest Stage
🔄
6 transitions
Status Changes
⚠️
35.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 (current)
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
26.6 days stuck in "Entered"
⏱️
Total Delay
35.1 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
8.0d
/ 2.0d SLA
L2 Screening
4.0d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (13)
🔒
Internal CSA Notes
11/11/2025 DMalloy - Dispatching for FSE Paul to be on site on Thursday 11/20 to Friday 11/21 for the install of the 3 devices.
🔧
Work Performed
Install units, all required tests passed. All three units ready for customer use.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): G310187M,G310188M,G310189M
1127802010,1127802007,1127802022
QAAE61271
Scale serial number(s): n/a
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation - 3 Giraffe Omnibed Carestation
📅
WO-01307549 - Installation - Giraffe OmniBed Carestation - LOUISVILLE - UNIVERSITY OF LOUISVILLE HOSPITAL
Nov 20, 2025 8:00am – 5:00pm
Work Order: WO-01307549
Account: GE Healthcare FMI
Customer Case Number: 1-556237980843
Location: UNIVERSITY OF LOUISVILLE HOSPITAL
Address: 530 S JACKSON ST, LOUISVILLE, KY 40202
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Earl Morris
MSG
Shipment Notif UNIVERSITY OF LOUISVILLE HOSPITAL GON 5607515 PO# 9500166704
Nov 11, 2025
JPG
TAB25341068SA
Nov 21, 2025
JPG
TAB25341069SA
Nov 21, 2025
JPG
TAB25341067SA
Nov 21, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25341068SA
Nov 21, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25341067SA
Nov 21, 2025
PDF
Giraffe Carestation OmniBed DOC Install TAB25341069SA
Nov 21, 2025
EXCEL_X
MIC SR Debrief Form University of Louisville Hospital
Nov 21, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307549
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-20T05:00:00.000+0000, 2025-11-20T00:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
39d 21h
📅
Scheduled For:
2025-11-20T13:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
⏱️
Type:
Labor
Status:
Open
Qty:
4.5
💵
Type:
Expenses
Status:
Open
Qty:
1
💵
Type:
Expenses
Status:
Open
Qty:
1
⏱️
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
10d 7h, 0m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
2d 13h
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
7d 2h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
46m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 27m, 0m
Bottlenecks
Entered
Duration: 26.6 business days (threshold: 4.0 business hours)
Exceeded by 26.1 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
L2 Screening
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Technician
Paul Mccormish
Scheduled
Nov 20, 8:00 AM
Work Details (14)
Name
Type
Status
Qty
Amount
Date
WL-03011083
Expenses
Open
1
$0.00
Nov 18, 11:59 AM
WL-03017087
Labor
Open
0.25
$100.00
Nov 21, 6:37 PM
WL-03017088
Labor
Open
1
$0.00
Nov 21, 6:37 PM
WL-03017089
Labor
Open
3.75
$190.00
Nov 21, 6:37 PM
WL-03017091
Labor
Open
0.75
$0.00
Nov 21, 6:37 PM
WL-03017092
Travel
Open
4
$0.00
Nov 21, 6:37 PM
WL-03017093
Travel
Open
253
$0.00
Nov 21, 6:37 PM
WL-03017113
Labor
Open
4.5
$0.00
Nov 21, 6:41 PM
WL-03017115
Expenses
Open
1
$0.00
Nov 21, 6:42 PM
WL-03017116
Expenses
Open
1
$0.00
Nov 21, 6:42 PM
WL-03017140
Expenses
Open
1
$147.08
Nov 21, 7:04 PM
WL-03017141
Expenses
Open
1
$0.00
Nov 21, 7:04 PM
WL-03017192
Labor
Open
1.5
$0.00
Nov 21, 7:45 PM
WL-03018239
Labor
Open
0.016666666666667
$38.00
Nov 24, 9:13 AM