Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Nov 22, 2025
✓ SLA Met (2 biz days early)
🕐 Clock stopped: Completed (Nov 19, 2025)
27d
▶ Clock Running
Status: Created
Oct 2 → Nov 12, 2025
27 business days (counted)
Running total: 27 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 32 of ? biz days used
Created: Oct 2, 2025
Completed: Nov 19, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 2 → Nov 12
Created
▶ Running
27
27
Nov 12 → Nov 18
Scheduled
▶ Running
4
31
Nov 18 → Nov 19
Tech On Site
▶ Running
1
32
Dispatch Over SLA
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Oct 2, 2025
Due: Nov 22, 2025
Completed: Nov 21, 2025 (1 days early)
⏱️
27.6d in Entered
Longest Stage
🔄
10 transitions
Status Changes
⚠️
34.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1
Nov 17, 2025
Visit 2
Nov 18, 2025
AI Analysis
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Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Work Orders from this Case (28)
WO-01307511
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514
Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528
Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533
Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535
Entered
Installation
Created: Oct 2, 2025
WO-01307537
Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 (current)
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545
Entered
Installation
Created: Oct 2, 2025
WO-01307546
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548
Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550
Entered
Installation
Created: Oct 2, 2025
WO-01307552
Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671
Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362
Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
🚨
Primary Delay
27.6 days stuck in "Entered"
⏱️
Total Delay
34.3 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
4.5d
/ 2.0d SLA
Tech On Site
1.2d
/ 1.0d SLA
Completed
2.2d
/ 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
4.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (19)
🔒
Internal CSA Notes
11/12/2025 DMalloy - FSE Jackson to be onsite on Monday November 17, 2025 for the installation of the 6 devices
🔧
Work Performed
Installation completed except for one device as it failed the memory test and the internal clock board has an error, tried to swap the battery, but that didn't fix the issue.
TAB25321033SA could not be installed a ticket was called in.
🔍
Technician Findings
5 devices serviced fully, and one assembled waiting to be fixed and tested by GE.
⚠️
Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25321029SA,TAB25321030SA,TAB25321031SA,TAB25321032SA,TAB25321033SA,TAB25321034SA
Scale serial number(s): N/A
*See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄
Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞
Call Description
"GEHC MIC Installation - 6 Giraffe Omnibed Carestation + 1x training
📅
WO-01307543 - Installation - Giraffe OmniBed Carestation - CINCINNATI - BETHESDA NORTH HOSPITAL
Nov 17, 2025 8:00am – 5:00pm
Work Order: WO-01307543
Account: GE Healthcare FMI
Customer Case Number: 1-556208531522
Location: BETHESDA NORTH HOSPITAL
Address: 10500 MONTGOMERY RD, CINCINNATI, OH 45242
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: GOB - Multiple IPs
Contact Name: Tabitha Kah
MSG
Shipment Notif_ BETHESDA NORTH HOSPITAL GON 5560580 _PO# 1425209-C101 (1)
Nov 12, 2025
PDF
TAB25321032SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 19, 2025
PDF
TAB25321030SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 19, 2025
PDF
TAB25321034SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 19, 2025
JPG
TAB25321030SA
Nov 19, 2025
PDF
TAB25321033SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 19, 2025
JPG
TAB25321032SA
Nov 19, 2025
PDF
TAB25321030SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 19, 2025
PDF
TAB25321033SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 19, 2025
JPG
TAB25321029SA
Nov 19, 2025
JPG
TAB25321031SA
Nov 19, 2025
PDF
TAB25321034SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 19, 2025
PDF
TAB25321032SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 19, 2025
PDF
TAB25321031SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 19, 2025
PDF
TAB25321029SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 19, 2025
PDF
TAB25321029SA Giraffe Blue Spot PT Lite install checklist_serial_date
Nov 19, 2025
PDF
TAB25321031SA Giraffe Carestation OmniBed DOC BBCYR1175 V3
Nov 19, 2025
JPG
TAB25321033SA
Nov 19, 2025
JPG
TAB25321034SA
Nov 19, 2025
Timeline
📞
Case Number:
00532546
Subject:
GE FMI - MIC Install Work Orders, Multiple Locations
Status:
Closed
📋
Work Order:
WO-01307543
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-11-17T05:00:00.000+0000, 2025-11-17T00:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
41d 0h
📅
Scheduled For:
2025-11-17T13:00:00.000+0000
💵
Type:
Expenses
Status:
Open
Qty:
1
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
5d 17h
⏱️
Type:
Labor, Expenses, Travel
Status:
Open
Qty:
3.5, 4, 0.5, 1, 175
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
12h 9m
💵
Type:
Expenses
Status:
Open
Qty:
1
🏁
From:
Completed
To:
Closed
Duration in Previous:
2d 0h
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
12h 56m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
7h 24m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
2d 15h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
26m
⏱️
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
22m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
7d 4h, 0m
Bottlenecks
Entered
Duration: 27.6 business days (threshold: 4.0 business hours)
Exceeded by 27.1 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Completed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Technician
Jackson Reeves
Scheduled
Nov 17, 8:00 AM
Work Details (16)
Name
Type
Status
Qty
Amount
Date
WL-03007629
Expenses
Open
1
$0.00
Nov 14, 12:53 PM
WL-03007630
Expenses
Open
1
$130.92
Nov 14, 12:53 PM
WL-03012141
Labor
Open
3.5
$450.00
Nov 18, 8:23 PM
WL-03012142
Labor
Open
4
$0.00
Nov 18, 8:23 PM
WL-03012143
Labor
Open
0.5
$100.00
Nov 18, 8:23 PM
WL-03012144
Labor
Open
0.5
$100.00
Nov 18, 8:23 PM
WL-03012145
Labor
Open
3
$570.00
Nov 18, 8:23 PM
WL-03012146
Labor
Open
4
$570.00
Nov 18, 8:23 PM
WL-03012147
Labor
Open
0.5
$0.00
Nov 18, 8:23 PM
WL-03012148
Expenses
Open
1
$0.00
Nov 18, 8:23 PM
WL-03012149
Expenses
Open
1
$130.92
Nov 18, 8:23 PM
WL-03012150
Expenses
Open
1
$0.00
Nov 18, 8:23 PM
WL-03012151
Travel
Open
175
$0.00
Nov 18, 8:23 PM
WL-03012152
Travel
Open
3
$0.00
Nov 18, 8:23 PM
WL-03013494
Expenses
Open
1
$0.00
Nov 19, 4:44 PM
WL-03018250
Labor
Open
0.016666666666667
$38.00
Nov 24, 9:32 AM