Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01307531 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 DMC HUTZELS WOMENS HOSPITAL — 3990 JOHN R ST, DETROIT MI, 48201

Oct 2, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (30 biz days early)
Active: 29 biz days
🕐 Clock stopped: Invoiced (Nov 14, 2025)
21d
▶ Clock Running
Status: Created
Oct 2 → Nov 3, 2025
21 business days (counted)
Running total: 21 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 14, 2025
8 business days (counted)
Running total: 29 of ? biz days used
Created: Oct 2, 2025 Invoiced: Nov 14, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 2 → Nov 3 Created ▶ Running 21 21
Nov 3 → Nov 14 Scheduled ▶ Running 8 29
Dispatch 23.5d
Coordinators 9.0d
Billing 1.5d
✓ SLA Met
Dispatch
23.5 days
Over SLA
Coordinators
9.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 2, 2025 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
29.6 days Total Age
⏱️
21.6d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025
Visit 3 Nov 12, 2025
Visit 4 Nov 13, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00532546
GE FMI - MIC Install Work Orders, Multiple Locations
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 2, 2025
Work Orders from this Case (28)
WO-01307511 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Oct 17, 2025
WO-01307514 Invoiced
Installation • Allan Klus
Created: Oct 2, 2025 • Closed: Dec 11, 2025
WO-01307516 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Oct 7, 2025
WO-01307518 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307519 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307521 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 24, 2025
WO-01307522 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Dec 9, 2025
WO-01307523 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307524 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307525 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 26, 2025
WO-01307526 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307528 Invoiced
Installation • Eric Mancerella
Created: Oct 2, 2025 • Closed: Dec 3, 2025
WO-01307531 (current) Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 14, 2025
WO-01307533 Invoiced
Installation • Fanfan Siku
Created: Oct 2, 2025 • Closed: Nov 25, 2025
WO-01307535 Entered
Installation
Created: Oct 2, 2025
WO-01307537 Invoiced
Installation • Shady Messak
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307539 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 12, 2025
WO-01307540 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 22, 2025
WO-01307543 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 20, 2025
WO-01307544 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 5, 2025
WO-01307545 Entered
Installation
Created: Oct 2, 2025
WO-01307546 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307548 Invoiced
Installation • Jackson Reeves
Created: Oct 2, 2025 • Closed: Nov 27, 2025
WO-01307549 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Nov 21, 2025
WO-01307550 Entered
Installation
Created: Oct 2, 2025
WO-01307552 Invoiced
Installation • Paul Mccormish
Created: Oct 2, 2025 • Closed: Dec 4, 2025
WO-01312671 Invoiced
Installation • Bennet O Dartey
Created: Nov 3, 2025 • Closed: Nov 14, 2025
WO-01315362 Invoiced
Installation • Davon Cox
Created: Nov 14, 2025 • Closed: Nov 20, 2025
Completed with significant delays
Invoiced • 153 days old
🚨
Primary Delay 21.6 days stuck in "Entered"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
21.6d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
L2 Screening
1.9d / 1.0d SLA
L2 Review
4.6d

💬 Activities, Notes & Communications

🔧 Work Performed
Install qty-25 Omnibed Giraffe beds, all required tests passed. Units for for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25211007SA,TAB25211008SA,TAB25211009SA,TAB25211010SA,TAB25211012SA,TAB25211013SA,TAB25211014SA,TAB25211015SA,TAB25211016SA,TAB25211017SA,TAB25211018SA,TAB25211019SA,TAB25211020SA,TAB25211021SA,TAB25211022SA,TAB25211023SA,TAB25391026SA,TAB25211025SA,TAB25211026SA,TAB25211027SA,TAB25211029SA,TAB25211030SA,TAB25211031SA,TAB25211032SA,TAB25211033SA Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
"GEHC MIC Installation - 25 Giraffe Incubator Carestation

Timeline

📞
Case Linked Oct 2, 2:31 PM
Case Number: 00532546
Subject: GE FMI - MIC Install Work Orders, Multiple Locations
Status: Closed
📋
Work Order Created Oct 2, 3:11 PM
Work Order: WO-01307531
Type: Installation
Priority: PC
🚨 22.0 business days
👷
▶
4 Technician Assigned Nov 3, 10:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-10T05:00:00.000+0000, 2025-11-10T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 31d 19h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-10T13:00:00.000+0000
⚠️ 6.0 business days
💵
Expenses Added Nov 10, 12:49 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
14x Labor Added Nov 11, 6:17 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.25, 1.5, 0.5, 0.75, 7.75, 172, 10, 9
⏱️
Labor Added Nov 11, 6:46 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
5x Labor Added Nov 12, 4:33 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 7.25, 9, 17
⏳ 1.9 business days
⏱️
▶
2 3x Labor Added Nov 13, 4:40 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 9, 174
💵
7x Expenses Added Nov 13, 5:03 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Paul Mccormish Nov 14, 3:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 4h, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Nov 19, 4:04 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:11 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 20h 3m
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Nov 21, 1:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 1h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
💵
Status: Billing Review by Timothy Amburgey Dec 1, 1:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 37m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 49m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 21.6 business days (threshold: 4.0 business hours)
Exceeded by 21.1 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
L2 Screening
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

📞
Case 00532546
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 10, 8:00 AM
Created
Oct 2, 3:11 PM
Invoice #
247866

Work Details (34)

Name Type Status Qty Amount Date
WL-03002088 Expenses Open 1 $0.00 Nov 10, 12:49 PM
WL-03003865 Labor Open 3.25 $250.00 Nov 11, 6:17 PM
WL-03003866 Labor Open 1.5 $0.00 Nov 11, 6:17 PM
WL-03003867 Labor Open 3 $230.00 Nov 11, 6:17 PM
WL-03003868 Labor Open 0.5 $0.00 Nov 11, 6:17 PM
WL-03003869 Labor Open 0.5 $100.00 Nov 11, 6:17 PM
WL-03003870 Labor Open 0.75 $0.00 Nov 11, 6:17 PM
WL-03003871 Labor Open 7.75 $920.00 Nov 11, 6:17 PM
WL-03003872 Labor Open 0.75 $0.00 Nov 11, 6:17 PM
WL-03003873 Expenses Open 1 $0.00 Nov 11, 6:17 PM
WL-03003874 Expenses Open 1 $0.00 Nov 11, 6:17 PM
WL-03003875 Travel Open 172 $0.00 Nov 11, 6:17 PM
WL-03003876 Travel Open 10 $0.00 Nov 11, 6:17 PM
WL-03003877 Travel Open 9 $0.00 Nov 11, 6:17 PM
WL-03003878 Travel Open 17 $0.00 Nov 11, 6:17 PM
WL-03003930 Labor Open 0.75 $230.00 Nov 11, 6:46 PM
WL-03005061 Labor Open 0.75 $100.00 Nov 12, 4:33 PM
WL-03005062 Labor Open 7.25 $1,150.00 Nov 12, 4:33 PM
WL-03005063 Labor Open 0.75 $0.00 Nov 12, 4:33 PM
WL-03005064 Travel Open 9 $0.00 Nov 12, 4:33 PM
WL-03005065 Travel Open 17 $0.00 Nov 12, 4:33 PM
WL-03006502 Labor Open 0.5 $0.00 Nov 13, 4:40 PM
WL-03006503 Labor Open 4.5 $690.00 Nov 13, 4:40 PM
WL-03006504 Labor Open 3 $250.00 Nov 13, 4:40 PM
WL-03006505 Travel Open 9 $0.00 Nov 13, 4:41 PM
WL-03006506 Travel Open 174 $0.00 Nov 13, 4:41 PM
WL-03006540 Expenses Open 1 $179.63 Nov 13, 5:03 PM
WL-03006541 Expenses Open 1 $169.59 Nov 13, 5:03 PM
WL-03006542 Expenses Open 1 $179.63 Nov 13, 5:03 PM
WL-03006543 Expenses Open 1 $0.00 Nov 13, 5:03 PM
WL-03006544 Expenses Open 1 $0.00 Nov 13, 5:03 PM
WL-03006545 Expenses Open 1 $0.00 Nov 13, 5:03 PM
WL-03006546 Expenses Open 1 $0.00 Nov 13, 5:03 PM
WL-03013415 Labor Open 0.016666666666667 $38.00 Nov 19, 4:04 PM

Details