Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316954 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WESTERN PENNSYLVANIA HOSPITAL — 4800 FRIENDSHIP AVE, Pittsburgh PA, 15224

Nov 24, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met (2 biz days early)
Active: 33 biz days
🕐 Clock stopped: Invoiced (Jan 14, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 23, 2025
19 business days (counted)
Running total: 19 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 13, 2026
13 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Completed
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 33 of ? biz days used
Created: Nov 24, 2025 Invoiced: Jan 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 23 Ready for Scheduling ▶ Running 19 19
Dec 23 → Jan 13 Scheduled ▶ Running 13 32
Jan 13 → Jan 14 Completed ▶ Running 1 33
Dispatch 2.0d
Coordinators 33.0d
Field Work 0.3d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
33.0 days
Over SLA
Field Work
0.3 days
Billing
1.5 days
Over SLA
Created: Nov 24, 2025 Due: Jan 17, 2026 Completed: Jan 14, 2026 (3 days early)
📅
32.6 days Total Age
⏱️
19.6d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 (current) Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 19.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.6d / 1.0d SLA
Scheduled
13.4d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
12.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - FSEs Eric and Fanfan to be onsite the week of 01/12/2026 for the installation of the 17 devices. 

🔧 Work Performed
Giraffe Omnibed Carestation installation
🔍 Technician Findings
password creation failed on 2 devices. ticket created at GE for follow up on those 2 devices
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501015SA,TAB25501019SA,TAB25501020SA,TAB25501021SA,TAB25501024SA,TAB25501026SA,TAB25501027SA,TAB25501028SA,TAB25501031SA,TAB25501033SA,TAB25501036SA,TAB25501037SA,TAB25501038SA,TAB25501039SA,TAB25501041SA,TAB25501043SA,TAB25501045SA Scale serial number(s): G310902M,G310903M,G313110M,G310978M,G310979M,G310982M,G313111M,G313113M,G313112M,G313124M,G313121M,G313106M,G313120M,G313122M,G310905M,G310904M,G310983M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 17 GOB - 7 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
Work Order Created Nov 24, 2:17 PM
Work Order: WO-01316954
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich Nov 24, 2:26 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8m
🚨 20.0 business days
📅
▶
4 Dispatch Scheduled Dec 23, 3:39 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000GcMbbQAF, Fanfan Siku
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 29d 1h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-12T13:00:00.000+0000
🚨 14.0 business days
⏱️
12x Labor Added Jan 13, 4:46 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 8, 7, 1
✔️
Status: Completed by Fanfan Siku Jan 13, 4:59 PM
From: Scheduled
To: Completed
Duration in Previous: 21d 1h
⏱️
Labor Added Jan 13, 5:27 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Fanfan Siku Jan 13, 7:11 PM
From: Completed
To: Closed
Duration in Previous: 2h 12m
🚨 12.6 business days
⏱️
Labor Added Jan 30, 8:51 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 16d 13h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 4:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:13 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 22h 21m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days
Scheduled
Duration: 13.4 business days (threshold: 2.0 business days)
Exceeded by 11.4 business days
Closed
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Jan 12, 8:00 AM
Created
Nov 24, 2:17 PM
Invoice #
SM-253000

Work Details (14)

Name Type Status Qty Amount Date
WL-03063642 Labor Open 0.5 $0.00 Jan 13, 4:46 PM
WL-03063643 Labor Open 8 $760.00 Jan 13, 4:46 PM
WL-03063644 Labor Open 0.5 $100.00 Jan 13, 4:46 PM
WL-03063645 Labor Open 0.5 $0.00 Jan 13, 4:46 PM
WL-03063646 Labor Open 7 $760.00 Jan 13, 4:46 PM
WL-03063647 Labor Open 0.5 $100.00 Jan 13, 4:46 PM
WL-03063649 Expenses Open 1 $0.00 Jan 13, 4:46 PM
WL-03063650 Expenses Open 1 $0.00 Jan 13, 4:46 PM
WL-03063651 Travel Open 8 $0.00 Jan 13, 4:46 PM
WL-03063652 Travel Open 8 $0.00 Jan 13, 4:46 PM
WL-03063653 Travel Open 8 $0.00 Jan 13, 4:46 PM
WL-03063654 Travel Open 8 $0.00 Jan 13, 4:46 PM
WL-03063709 Labor Open 1 $0.00 Jan 13, 5:27 PM
WL-03084602 Labor Open 0.016666666666667 $38.00 Jan 30, 8:51 AM

Details