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WO-01316984 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 AKRON GENERAL HEALTH & WELLNESS CENTER GREEN — 1946 TOWN PARK BLVD, UNIONTOWN OH, 44685-8372

Nov 24, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (5 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 15, 2025
13 business days (counted)
Running total: 13 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 31, 2025
11 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Closed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 24 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Dec 31 → Jan 5, 2026
2 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 5 → Jan 8, 2026
3 business days (counted)
Running total: 29 of ? biz days used
Created: Nov 24, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 15 Ready for Scheduling ▶ Running 13 13
Dec 15 → Dec 31 Scheduled ▶ Running 11 24
Dec 31 → Dec 31 Completed ▶ Running 0 24
Dec 31 → Dec 31 Closed ▶ Running 0 24
Dec 31 → Jan 5 L2 Screening ▶ Running 2 26
Jan 5 → Jan 8 Incomplete ▶ Running 3 29
Dispatch 3.0d
Coordinators 23.9d
Incomplete 3.3d (excluded)
Billing 2.6d
✗ SLA Missed
Dispatch
3.0 days
Over SLA
Coordinators
23.9 days
Over SLA
Incomplete (excluded from total)
3.3 days
Billing
2.6 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Jan 8, 2026 (7 days late)
📅
29.5 days Total Age
⏱️
16.0d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
24.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 (current) Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 16.0 days stuck in "L2 Review"
⏱️
Total Delay 24.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.5d / 1.0d SLA
Scheduled
10.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
Incomplete
3.3d
L2 Review
16.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 DMalloy -Dispatching for FSE Paul to be onsite on the week of 12/29/2025

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25359131SA Scale serial number(s): P310743L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 3:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
🗓️
▶
3 Status: Scheduled Dec 15, 4:35 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-29T05:00:00.000+0000, 2025-12-29T00:00:00.000+0000, 2025-12-29T13:00:00.000+0000
🚨 10.9 business days
📅
Dispatch Scheduled by Deon Malloy Dec 30, 8:50 AM
Scheduled For: 2025-12-30T13:00:00.000+0000
⏱️
5x Labor Added Dec 30, 7:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 18, 109
✔️
Status: Completed by Paul Mccormish Dec 30, 7:39 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 3h, 0m
⏱️
▶
2 Labor Added Dec 31, 10:06 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 14h 27m
⏳ 3.0 business days
⚠️
Status: Incomplete by Sean Currie Jan 5, 4:45 PM
From: L2 Screening
To: Incomplete
Duration in Previous: 5d 6h
⏳ 3.9 business days
✔️
Status: Completed by Paul Mccormish Jan 8, 6:50 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 3d 2h, 0m
👀
Status: L2 Review by Sean Currie Jan 9, 9:20 AM
From: Closed
To: L2 Review
Duration in Previous: 14h 29m
🚨 16.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:06 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 24d 4h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days
Scheduled
Duration: 10.4 business days (threshold: 2.0 business days)
Exceeded by 8.4 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 30, 8:00 AM
Created
Nov 24, 3:03 PM
Invoice #
SM-253000

Work Details (6)

Name Type Status Qty Amount Date
WL-03050358 Labor Open 0.75 $100.00 Dec 30, 7:19 PM
WL-03050359 Labor Open 2 $180.00 Dec 30, 7:19 PM
WL-03050360 Labor Open 2 $250.00 Dec 30, 7:19 PM
WL-03050361 Travel Open 18 $0.00 Dec 30, 7:19 PM
WL-03050362 Travel Open 109 $0.00 Dec 30, 7:19 PM
WL-03051373 Labor Open 0.016666666666667 $38.00 Dec 31, 10:06 AM

Details