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WO-01316990 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Geisinger Medical Center — 1800 Mulberry St, Scranton PA, 18510

Nov 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (3 biz days early)
Active: 21 biz days
🕐 Clock stopped: Invoiced (Dec 26, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 17, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 16 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 26, 2025
5 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 26, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 17 Ready for Scheduling ▶ Running 15 15
Dec 17 → Dec 18 Scheduled ▶ Running 1 16
Dec 18 → Dec 18 Entered ▶ Running 0 16
Dec 18 → Dec 18 Scheduled ▶ Running 0 16
Dec 18 → Dec 18 Entered ▶ Running 0 16
Dec 18 → Dec 26 Scheduled ▶ Running 5 21
Dispatch 3.0d
Coordinators 23.1d
Billing 0.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
23.1 days
Over SLA
Billing
0.3 days
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Dec 26, 2025 (5 days early)
📅
21.5 days Total Age
⏱️
15.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
20.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 (current) Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 15.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 20.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.5d / 1.0d SLA
Scheduled
7.6d / 2.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
1.5d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 RFosbury - dispatched to Rick C for DEC 23rd.

🔧 Work Performed
Installation of 1 Corometrics 250cx and accessories
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): 259CX FETAL MONITOR GENERIC ATO MODEL / SDJ25120106,SDJ25100064 US TRANSDUCER NAUTILUS WATERTIGHT COMBO / SQH25444048PS,SQH25444049PS,SQH25444032PS,SQH25444076PS TOCO TRANSDUCER WATERTIGHT BUTTON AND LO / SQJ25414068PS,SQJ25414081PS *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GEHC MIC Installation - 2 CORO 259

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 16.0 business days
📅
▶
3 Dispatch Scheduled Dec 17, 2:48 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22d 23h
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
🆕
▶
3 Status: Entered Dec 18, 10:29 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-23T15:00:00.000+0000
🆕
▶
3 Status: Entered Dec 18, 12:02 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: a0h5A00000GzK9zQAF, Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-22T15:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 18, 12:09 PM
Scheduled For: 2025-12-23T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 23, 9:52 AM
Scheduled For: 2025-12-24T15:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Dec 26, 4:36 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 4h, 0m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Dec 29, 11:04 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:54 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:10 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 24, 10:00 AM
Created
Nov 24, 3:15 PM
Invoice #
SM-250436

Work Details (7)

Name Type Status Qty Amount Date
WL-03048266 Labor Open 2 $0.00 Dec 26, 4:36 PM
WL-03048267 Labor Open 1 $75.00 Dec 26, 4:36 PM
WL-03048268 Labor Open 2 $250.00 Dec 26, 4:36 PM
WL-03048269 Expenses Open 1 $0.00 Dec 26, 4:36 PM
WL-03048270 Travel Open 99 $0.00 Dec 26, 4:36 PM
WL-03048271 Travel Open 99 $0.00 Dec 26, 4:36 PM
WL-03048823 Labor Open 0.016666666666667 $38.00 Dec 29, 11:04 AM

Details