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WO-01317030 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BRONXCARE HEALTH SYSTEM — 1650 GRAND CONCOURSE, BRONX NY, 10457

Nov 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 28, 2025
✓ SLA Met
Active: 21 biz days
🕐 Clock stopped: Invoiced (Dec 26, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 15, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 15 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 26, 2025
6 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Closed
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 26, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 15 Ready for Scheduling ▶ Running 13 13
Dec 15 → Dec 17 Scheduled ▶ Running 2 15
Dec 17 → Dec 17 Entered ▶ Running 0 15
Dec 17 → Dec 26 Scheduled ▶ Running 6 21
Dec 26 → Dec 26 Completed ▶ Running 0 21
Dec 26 → Dec 26 Closed ▶ Running 0 21
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 21
Dec 26 → Dec 26 Scheduled ▶ Running 0 21
Dispatch 3.0d
Coordinators 22.7d
Billing 0.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
22.7 days
Over SLA
Billing
0.3 days
Created: Nov 24, 2025 Due: Dec 28, 2025 Completed: Dec 26, 2025 (2 days early)
📅
21.3 days Total Age
⏱️
13.3d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
19.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 (current) Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 13.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 19.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.4d / 1.0d SLA
Scheduled
9.3d / 2.0d SLA
Closed
1.4d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
1.5d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 RArnold - Talia requested reschedule. Updated to Rick for 12/22 per Fady

12/15/2025 RArnold - Dispatching to Carlos for 12/19

🔧 Work Performed
Installed 4 Giraffe OmniBed Carestation and Accessories
🔍 Technician Findings
good working conditions
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25481014SA,TAB25481011SA,TAB25481012SA,TAB25481013SA Scale serial number(s): G311004M,G311005M,G311003M,G311002M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 4 GOB - 4 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
👷
▶
3 Technician Assigned Dec 15, 3:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 23h
⏳ 3.0 business days
🆕
▶
3 Status: Entered Dec 17, 11:43 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Rick Charles
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-22T13:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 5x Labor Added Dec 26, 3:54 PM
5x Labor Added → 3x Expenses Added → Status: Completed
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 118
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 4h, 0m
📅
Status: Ready for Scheduling by Rich Fosbury Dec 26, 4:14 PM
From: Closed
To: Ready for Scheduling
Duration in Previous: 14m
📅
▶
3 Dispatch Scheduled Dec 26, 4:24 PM
Dispatch Scheduled → Status: Scheduled → Status: Closed
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9m
🏁
Status: Closed by Rick Charles
From: Scheduled
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Dec 29, 11:04 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:53 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:10 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 13.3 business days (threshold: 1.0 business days)
Exceeded by 12.3 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 22, 12:00 AM
Created
Nov 24, 4:14 PM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03048242 Labor Open 3 $0.00 Dec 26, 3:54 PM
WL-03048243 Labor Open 7.5 $760.00 Dec 26, 3:54 PM
WL-03048244 Labor Open 3 $450.00 Dec 26, 3:54 PM
WL-03048245 Expenses Open 1 $0.00 Dec 26, 3:54 PM
WL-03048246 Expenses Open 1 $0.00 Dec 26, 3:54 PM
WL-03048247 Expenses Open 1 $0.00 Dec 26, 3:58 PM
WL-03048248 Travel Open 118 $0.00 Dec 26, 3:58 PM
WL-03048249 Travel Open 118 $0.00 Dec 26, 3:58 PM
WL-03048822 Labor Open 0.016666666666667 $38.00 Dec 29, 11:04 AM

Details