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WO-01317031 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Good Samaritan University Hospital — 1000 Montauk Hwy, West Islip NY, 11795

Nov 24, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (1 biz days early)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 23, 2025
19 business days (counted)
Running total: 19 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 23 Ready for Scheduling ▶ Running 19 19
Dec 23 → Dec 31 Scheduled ▶ Running 5 24
Dispatch 2.5d
Coordinators 24.8d
Field Work 0.0d
Billing 18.8d
✓ SLA Met
Dispatch
2.5 days
Over SLA
Coordinators
24.8 days
Over SLA
Field Work
0.0 days
Billing
18.8 days
Over SLA
Created: Nov 24, 2025 Due: Jan 3, 2026 Completed: Dec 31, 2025 (3 days early)
📅
24.3 days Total Age
⏱️
19.3d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 30, 2025
Visit 2 Dec 31, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 (current) Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 19.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.3d / 1.0d SLA
Scheduled
5.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
L2 Screening
2.5d / 1.0d SLA
L2 Review
3.3d
Ready to Bill
18.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 RArnold -Dispatching to Alberto for 12/30-12/31

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491095SA, TAB25491089SA, TAB25501030SA, TAB25501025SA, TAB25501018SA Scale serial number(s): G310968M ,G310966M ,G310894M ,G310969M, G310971M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491095SA,TAB25491089SA,TAB25501030SA,TAB25501025SA,TAB25501018SA Scale serial number(s): G310968M,G310966M,G310894M,G310969M,G310971M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 5 GOB - 5 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
3 Technician Assigned Dec 23, 3:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-30T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 28d 23h
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Dec 30, 11:07 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Dec 31, 12:37 PM
Type: Labor
Status: Open
Qty: 2, 7
✔️
Status: Completed by Alberto Galan Dec 31, 1:42 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 22h
🏁
Status: Closed by Alberto Galan Dec 31, 1:48 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
▶
2 Labor Added Dec 31, 2:57 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1h 8m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:27 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 1h
⏳ 3.9 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 12:46 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 20h
🚨 19.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27d 4h, 0m
🧾
Invoice Created Feb 5, 4:55 PM
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 19.3 business days (threshold: 1.0 business days)
Exceeded by 18.3 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
L2 Screening
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 18.8 business days (threshold: 1.0 business days)
Exceeded by 17.8 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Alberto Galan
Scheduled
Dec 30, 8:00 AM
Created
Nov 24, 4:17 PM
Invoice #
SM-253000

Work Details (8)

Name Type Status Qty Amount Date
WL-03050554 Labor Open 3 $0.00 Dec 30, 11:07 PM
WL-03050555 Labor Open 8 $800.00 Dec 30, 11:07 PM
WL-03050556 Labor Open 3 $450.00 Dec 30, 11:07 PM
WL-03050557 Expenses Open 1 $0.00 Dec 30, 11:08 PM
WL-03051545 Labor Open 2 $0.00 Dec 31, 12:37 PM
WL-03051546 Labor Open 7 $950.00 Dec 31, 12:37 PM
WL-03051547 Labor Open 2 $450.00 Dec 31, 12:37 PM
WL-03051727 Labor Open 0.016666666666667 $38.00 Dec 31, 2:57 PM

Details