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WO-01329568 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WESTERN PENNSYLVANIA HOSPITAL — 4800 FRIENDSHIP AVE, Pittsburgh PA, 15224

Jan 6, 2026 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met (3 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Jan 13, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 12, 2026
4 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Invoiced: Jan 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 6 Created ▶ Running 0 0
Jan 6 → Jan 12 Scheduled ▶ Running 4 4
Jan 12 → Jan 13 Tech On Site ▶ Running 1 5
Jan 13 → Jan 13 Completed ▶ Running 0 5
Dispatch 2.4d
Coordinators 4.5d
Field Work 1.4d
Billing 1.5d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 6, 2026 Due: Jan 17, 2026 Completed: Jan 13, 2026 (4 days early)
📅
5.9 days Total Age
⏱️
12.1d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 (current) Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 12.1 days stuck in "Closed"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
12.1d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - FSEs Eric and Fanfan to be onsite the week of 01/12/2026 for the installation of the 17 devices. 

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501015SA, TAB25501019SA, TAB25501020SA, TAB25501021SA, TAB25501024SA, TAB25501026SA, TAB25501027SA, TAB25501028SA, TAB25501033SA ,TAB25501036SA ,TAB25501037SA ,TAB25501038SA, TAB25501039SA, TAB25501041SA, TAB25501043SA,TAB25501045SA Scale serial number(s): G310902M, G310903M, G313110M, G310978M, G310979M, G310982M, G313111M, G313113M, G313112M, G313124M, G313121M, G313106M, G313120M, G313122M, G310905M, G310904M, G310983M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
UNINSTALLED ACCESSORIES
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501015SA,TAB25501019SA,TAB25501020SA,TAB25501021SA,TAB25501024SA,TAB25501026SA,TAB25501027SA,TAB25501028SA,TAB25501031SA,TAB25501033SA,TAB25501036SA,TAB25501037SA,TAB25501038SA,TAB25501039SA,TAB25501041SA,TAB25501043SA,TAB25501045SA Scale serial number(s): G310902M,G310903M,G313110M,G310978M,G310979M,G310982M,G313111M,G313113M,G313112M,G313124M,G313121M,G313106M,G313120M,G313122M,G310905M,G310904M,G310983M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 17 GOB - 7 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 28.9 business days
📋
Work Order Created Jan 6, 11:55 AM
Work Order: WO-01329568
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Jan 6, 3:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000, 2026-01-12T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 3h 21m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Eric Mancerella Jan 12, 3:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
6x Labor Added Jan 12, 5:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 8.5, 35
⏳ 1.8 business days
⏱️
7x Labor Added Jan 13, 5:41 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 7, 35
✔️
▶
2 Status: Completed Jan 13, 5:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 4m
🚨 12.8 business days
⏱️
Labor Added Jan 30, 8:51 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 16d 15h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 2:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 5h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:21 PM
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 12.1 business days (threshold: 1.0 business days)
Exceeded by 11.1 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 12, 8:00 AM
Created
Jan 6, 11:55 AM
Invoice #
SM-253000

Work Details (14)

Name Type Status Qty Amount Date
WL-03062267 Labor Open 1 $100.00 Jan 12, 5:39 PM
WL-03062268 Labor Open 8.5 $760.00 Jan 12, 5:39 PM
WL-03062269 Labor Open 1 $0.00 Jan 12, 5:39 PM
WL-03062270 Expenses Open 1 $0.00 Jan 12, 5:39 PM
WL-03062271 Travel Open 35 $0.00 Jan 12, 5:39 PM
WL-03062272 Travel Open 35 $0.00 Jan 12, 5:39 PM
WL-03063730 Labor Open 1.5 $100.00 Jan 13, 5:41 PM
WL-03063731 Labor Open 7 $950.00 Jan 13, 5:41 PM
WL-03063732 Labor Open 1 $0.00 Jan 13, 5:41 PM
WL-03063733 Labor Open 1.5 $0.00 Jan 13, 5:41 PM
WL-03063734 Expenses Open 1 $0.00 Jan 13, 5:41 PM
WL-03063735 Travel Open 35 $0.00 Jan 13, 5:41 PM
WL-03063736 Travel Open 35 $0.00 Jan 13, 5:41 PM
WL-03084600 Labor Open 0.016666666666667 $38.00 Jan 30, 8:51 AM

Details