Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316962 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MEDINA HOSPITAL — 1000 E WASHINGTON ST, MEDINA OH, 44256

Nov 24, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 25, 2026
✓ SLA Met (1 biz days early)
Active: 38 biz days
🕐 Clock stopped: Invoiced (Jan 22, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 15, 2025
13 business days (counted)
Running total: 13 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 26, 2025
8 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 21 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 14, 2026
12 business days (counted)
Running total: 33 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 22, 2026
5 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Completed
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 24, 2025 Invoiced: Jan 22, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 15 Ready for Scheduling ▶ Running 13 13
Dec 15 → Dec 26 Scheduled ▶ Running 8 21
Dec 26 → Dec 26 Entered ▶ Running 0 21
Dec 26 → Jan 14 Ready for Scheduling ▶ Running 12 33
Jan 14 → Jan 22 Scheduled ▶ Running 5 38
Jan 22 → Jan 22 Completed ▶ Running 0 38
Dispatch 3.0d
Coordinators 39.8d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
39.8 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 24, 2025 Due: Jan 25, 2026 Completed: Jan 22, 2026 (3 days early)
📅
37.6 days Total Age
⏱️
13.6d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
42.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 (current) Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 13.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 42.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
26.6d / 1.0d SLA
Scheduled
13.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 DMalloy - Device to be delivered on 1/20/2026. Dispatched to FSE Paul to install on 1/21/2026. 


01/06/2026 DMalloy - Per GE Rep the warmer was delivered damaged and returned to GE. 


12/15/2025 DMalloy -Dispatching for FSE Paul to be onsite on  Monday,12/29/2025

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use. Install SN PBW26029918SA.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25359139SA Scale serial number(s): P310740L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 2:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 14.0 business days
📅
▶
3 Dispatch Scheduled Dec 15, 4:22 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 1h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 24, 3:02 PM
Scheduled For: 2026-01-02T13:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Dec 26, 9:20 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 10d 16h, 0m
🚨 13.0 business days
👷
▶
3 Technician Assigned Jan 14, 11:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-21T05:00:00.000+0000, 2026-01-21T00:00:00.000+0000, 2026-01-21T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19d 2h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 21, 11:06 AM
Scheduled For: 2026-01-22T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jan 21, 11:30 AM
Scheduled For: 2026-01-21T13:00:00.000+0000
⏱️
5x Labor Added Jan 21, 6:47 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 1.75, 69, 81
✔️
▶
2 Status: Completed Jan 21, 7:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.6 business days
⏱️
Labor Added Jan 30, 8:50 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 8d 13h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 1:05 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 4h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:15 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2h 9m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
🧾
Invoice Created Feb 5, 10:37 AM
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 13.6 business days (threshold: 1.0 business days)
Exceeded by 12.6 business days
Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Jan 21, 8:00 AM
Created
Nov 24, 2:30 PM
Invoice #
SM-253000

Work Details (6)

Name Type Status Qty Amount Date
WL-03074124 Labor Open 1.25 $0.00 Jan 21, 6:47 PM
WL-03074125 Labor Open 1.75 $180.00 Jan 21, 6:47 PM
WL-03074126 Labor Open 1.75 $100.00 Jan 21, 6:47 PM
WL-03074127 Travel Open 69 $0.00 Jan 21, 6:47 PM
WL-03074128 Travel Open 81 $0.00 Jan 21, 6:47 PM
WL-03084596 Labor Open 0.016666666666667 $38.00 Jan 30, 8:50 AM

Details