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WO-01317021 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NORTHERN LIGHT MERCY HOSPITAL FORE RIVER CAMPUS — 175 Fore River Pkwy, Portland ME, 04102

Nov 24, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Dec 6, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 5, 2025
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 6 → Dec 6, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Dec 5 Scheduled ▶ Running 6 7
Dec 5 → Dec 6 Tech On Site ▶ Running 0 7
Dec 6 → Dec 6 Tech Off Site ▶ Running 0 7
Dispatch 4.4d
Coordinators 7.6d
Field Work 1.0d
Billing 2.0d
✓ SLA Met
Dispatch
4.4 days
Over SLA
Coordinators
7.6 days
Over SLA
Field Work
1.0 days
Billing
2.0 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
7.4 days Total Age
⏱️
11.0d in L2 Review Longest Stage
🔄
12 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 4, 2025
Visit 2 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 (current) Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 11.0 days stuck in "L2 Review"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
6.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
L2 Screening
4.4d / 1.0d SLA
L2 Review
11.0d
WO Correction Needed
0.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed installation of six Panda Warmers with accessories.
🔍 Technician Findings
Completed installation of six Panda Warmers with accessories.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469543SA,PBW25469545SA,PBW25469540SA,PBW25469544SA,PBW25469542SA,PBW25469541SA Scale serial number(s): P312905L,P312888L,P312889L,P312887L,P312890L,P312892L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 6 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Nov 25, 4:52 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
⏳ 3.9 business days
💵
2x Expenses Added Dec 2, 1:05 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Joseph Nuovo Dec 4, 4:33 PM
Scheduled For: 2025-12-04T14:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Dec 5, 8:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 15h
⏱️
Labor Added Dec 5, 6:42 PM
Type: Labor
Status: Open
Qty: 3
⏱️
10x Labor Added Dec 5, 6:49 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 1, 0.25, 8, 4, 154
🚗
▶
2 Status: Tech Off Site Dec 5, 8:50 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.4 business days
⏱️
Labor Added Dec 10, 3:28 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 3:33 PM
From: Closed
To: L2 Screening
Duration in Previous: 4d 18h
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:40 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 19h
🚨 11.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 9:03 AM
From: L2 Review, Billing Review, Ready to Bill
To: Billing Review, Ready to Bill, WO Correction Needed
Duration in Previous: 14d 22h, 0m
🏁
Status: Closed by Sean Currie Dec 31, 9:19 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 16m
🔍
▶
2 Status: L2 Screening Dec 31, 10:07 AM
Status: L2 Screening → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: L2 Screening
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Dec 4, 9:00 AM
Created
Nov 24, 4:03 PM
Invoice #
SM-250436

Work Details (14)

Name Type Status Qty Amount Date
WL-03023633 Expenses Open 1 $0.00 Dec 2, 1:05 PM
WL-03023634 Expenses Open 1 $107.91 Dec 2, 1:05 PM
WL-03028749 Labor Open 3 $0.00 Dec 5, 6:42 PM
WL-03028754 Labor Open 3 $450.00 Dec 5, 6:49 PM
WL-03028755 Expenses Open 1 $0.00 Dec 5, 6:49 PM
WL-03028756 Expenses Open 1 $0.00 Dec 5, 6:49 PM
WL-03028758 Expenses Open 1 $0.00 Dec 5, 6:49 PM
WL-03028757 Expenses Open 1 $0.00 Dec 5, 6:49 PM
WL-03028752 Labor Open 0.25 $0.00 Dec 5, 6:49 PM
WL-03028753 Labor Open 8 $1,080.00 Dec 5, 6:49 PM
WL-03028760 Travel Open 4 $0.00 Dec 5, 6:50 PM
WL-03028761 Travel Open 154 $0.00 Dec 5, 6:50 PM
WL-03028759 Travel Open 154 $0.00 Dec 5, 6:50 PM
WL-03033135 Labor Open 0.016666666666667 $38.00 Dec 10, 3:28 PM

Details