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WO-01316963 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Paul Oliver Memorial Hospital — 224 Park Ave, Frankfort MI, 49635

Nov 24, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (3 biz days early)
Active: 27 biz days
🕐 Clock stopped: Invoiced (Jan 6, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 18, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 17 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 19 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 5, 2026
7 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Completed
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 27 of ? biz days used
Created: Nov 24, 2025 Invoiced: Jan 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0
Nov 24 → Dec 18 Assigned ▶ Running 16 16
Dec 18 → Dec 18 Entered ▶ Running 0 16
Dec 18 → Dec 19 Ready for Scheduling ▶ Running 1 17
Dec 19 → Dec 23 Assigned ▶ Running 2 19
Dec 23 → Jan 5 Scheduled ▶ Running 7 26
Jan 5 → Jan 5 Tech On Site ▶ Running 0 26
Jan 5 → Jan 6 Completed ▶ Running 1 27
Dispatch 2.5d
Coordinators 28.9d
Field Work 1.5d
Billing 2.6d
✓ SLA Met
Dispatch
2.5 days
Over SLA
Coordinators
28.9 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
2.6 days
Over SLA
Created: Nov 24, 2025 Due: Jan 10, 2026 Completed: Jan 6, 2026 (4 days early)
📅
27.5 days Total Age
⏱️
17.0d in Closed Longest Stage
🔄
13 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 (current) Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 17.0 days stuck in "Closed"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Scheduling
1.8d / 1.0d SLA
Assigned
19.3d / 0.5d SLA
Scheduled
7.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
1.2d / 1.0d SLA
Closed
17.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.2d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - Dispatched for FSE Bennet Dartey to be on site on Monday 01/05/2026 for the installation of the One Device.  

🔧 Work Performed
Panda iRes Warmer PANDA Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25499681SA Scale serial number(s): P310830L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 2:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 24, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 35m
🚨 17.0 business days
🆕
Status: Entered by Charles Ramen Dec 18, 10:53 AM
From: Assigned
To: Entered
Duration in Previous: 23d 18h
📅
Status: Ready for Scheduling by Sherry Reich Dec 18, 2:33 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3h 39m
👷
▶
2 Technician Assigned Dec 19, 5:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 21m
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Dec 23, 12:24 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Assigned
To: Scheduled
Duration in Previous: 4d 6h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-05T13:00:00.000+0000
⚠️ 7.0 business days
💵
2x Expenses Added Jan 2, 4:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
🔧
Status: Tech On Site by Bennet Dartey Jan 5, 2:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 2h
⏱️
6x Labor Added Jan 5, 5:11 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5.5, 1, 1.5, 325
✔️
Status: Completed by Bennet Dartey Jan 5, 5:34 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 37m
⏳ 1.8 business days
🏁
Status: Closed by Bennet Dartey Jan 6, 6:48 PM
From: Completed
To: Closed
Duration in Previous: 1d 1h
🚨 17.6 business days
⏱️
Labor Added Jan 30, 8:50 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 23d 14h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 12:48 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 3h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:02 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 13m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Jan 5, 8:00 AM
Created
Nov 24, 2:38 PM
Invoice #
SM-253000

Work Details (9)

Name Type Status Qty Amount Date
WL-03052693 Expenses Open 1 $0.00 Jan 2, 4:29 PM
WL-03052694 Expenses Open 1 $94.35 Jan 2, 4:29 PM
WL-03053955 Labor Open 5.5 $450.00 Jan 5, 5:11 PM
WL-03053956 Labor Open 1 $0.00 Jan 5, 5:11 PM
WL-03053957 Labor Open 1.5 $180.00 Jan 5, 5:11 PM
WL-03053958 Labor Open 1 $0.00 Jan 5, 5:11 PM
WL-03053959 Expenses Open 1 $0.00 Jan 5, 5:11 PM
WL-03053960 Travel Open 325 $0.00 Jan 5, 5:11 PM
WL-03084598 Labor Open 0.016666666666667 $38.00 Jan 30, 8:50 AM

Details