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WO-01316975 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HILLCREST HOSPITAL — 6780 MAYFIELD RD, MAYFIELD HEIGHTS OH, 44124

Nov 24, 2025 → Dec 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (2 biz days early)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Dec 30, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 15, 2025
13 business days (counted)
Running total: 13 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 24, 2025
7 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 20 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 30, 2025
3 business days (counted)
Running total: 23 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 15 Ready for Scheduling ▶ Running 13 13
Dec 15 → Dec 24 Scheduled ▶ Running 7 20
Dec 24 → Dec 24 Entered ▶ Running 0 20
Dec 24 → Dec 30 Scheduled ▶ Running 3 23
Dispatch 0.2d
Coordinators 23.5d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.2 days
Coordinators
23.5 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 24, 2025 Due: Jan 3, 2026 Completed: Dec 30, 2025 (4 days early)
📅
22.8 days Total Age
⏱️
13.5d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
19.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 (current) Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 13.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 19.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.5d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.2d / 1.0d SLA
L2 Review
2.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 DMalloy - Moving from Paul to Fanfan to be onsite on Monday 12/29/2025 with Eric.  


12/15/2025 DMalloy -Dispatching for FSE Paul to be onsite on Friday 1/2/2026 and Monday 1/5/2026 (If needed)

🔧 Work Performed
Panda warmer installation
🔍 Technician Findings
installation completed
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25489656SA,PBW25489655SA,PBW25489653SA,PBW25489652SA,PBW25489654SA Scale serial number(s): P310686L,P310688L,P310690L,P310689L,P310687L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 5 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 2:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 14.0 business days
📅
▶
3 Dispatch Scheduled Dec 15, 4:57 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21d 2h
⏳ 4.9 business days
📅
▶
2 Dispatch Scheduled Dec 19, 8:32 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T13:00:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Dec 24, 3:10 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-29T00:00:00.000+0000, 2025-12-29T05:00:00.000+0000, 2025-12-29T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Dec 29, 9:12 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 5d 6h
🏁
Status: Closed by Fanfan Siku Dec 29, 9:30 PM
From: Completed
To: Closed
Duration in Previous: 14m
⏱️
▶
2 Labor Added Dec 30, 9:13 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 11h 46m
👀
Status: L2 Review by Sean Currie Dec 30, 11:14 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 1h 58m
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:05 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21h 51m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 7h, 0m
🧾
Invoice Created Jan 3, 12:36 AM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Dec 29, 8:00 AM
Created
Nov 24, 2:54 PM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03049466 Labor Open 2.5 $250.00 Dec 29, 9:12 PM
WL-03049467 Labor Open 7 $540.00 Dec 29, 9:12 PM
WL-03049468 Labor Open 2.5 $0.00 Dec 29, 9:12 PM
WL-03049469 Travel Open 127 $0.00 Dec 29, 9:12 PM
WL-03049470 Travel Open 127 $0.00 Dec 29, 9:12 PM
WL-03049585 Labor Open 0.016666666666667 $38.00 Dec 30, 9:13 AM

Details