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WO-01317020 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BASSETT HEALTHCARE CENTRAL NETWORK WAREHOUSE — 26 GROVE ST, COOPERSTOWN NY, 13326

Nov 24, 2025 → Dec 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 6, 2025
✓ SLA Met (2 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Dec 3, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 1 Ready for Scheduling ▶ Running 3 3
Dec 1 → Dec 1 Scheduled ▶ Running 0 3
Dec 1 → Dec 3 Tech On Site ▶ Running 2 5
Dec 3 → Dec 3 Completed ▶ Running 0 5
Dispatch 4.9d
Coordinators 4.0d
Field Work 1.5d
Billing 2.3d
✓ SLA Met
Dispatch
4.9 days
Over SLA
Coordinators
4.0 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
2.3 days
Over SLA
Created: Nov 24, 2025 Due: Dec 6, 2025 Completed: Dec 3, 2025 (3 days early)
📅
4.5 days Total Age
⏱️
14.9d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 (current) Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 14.9 days stuck in "L2 Review"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
4.9d / 1.0d SLA
L2 Review
14.9d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 RArnold -Dispatching to Carlos for today per emails between Fady and Talia.

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25459520SA Scale serial number(s): P311512L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25459520SA Scale serial number(s): P311512L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25459520SA Scale serial number(s): P311512L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
3 Status: Scheduled Dec 1, 10:32 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h6e00000IIEM6AAP, Carlos Puebla
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-01T13:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Dec 1, 3:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 13m
⏳ 2.0 business days
⏱️
10x Labor Added Dec 2, 7:07 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5.25, 2.5, 4.5, 1, 200
✔️
▶
2 Status: Completed Dec 2, 7:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 3, 11:46 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 15h 47m
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 9, 11:34 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 5d 23h
🚨 15.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:38 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21d 5h
⏳ 2.9 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
L2 Screening
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
Dec 1, 8:00 AM
Created
Nov 24, 4:00 PM
Invoice #
SM-250436

Work Details (11)

Name Type Status Qty Amount Date
WL-03024201 Labor Open 5.25 $0.00 Dec 2, 7:07 PM
WL-03024202 Labor Open 2.5 $180.00 Dec 2, 7:07 PM
WL-03024203 Labor Open 4.5 $525.00 Dec 2, 7:07 PM
WL-03024204 Expenses Open 1 $0.00 Dec 2, 7:07 PM
WL-03024205 Expenses Open 1 $0.00 Dec 2, 7:07 PM
WL-03024206 Expenses Open 1 $0.00 Dec 2, 7:07 PM
WL-03024207 Expenses Open 1 $0.00 Dec 2, 7:07 PM
WL-03024208 Travel Open 200 $0.00 Dec 2, 7:07 PM
WL-03024209 Travel Open 200 $0.00 Dec 2, 7:07 PM
WL-03024210 Expenses Open 1 $0.00 Dec 2, 7:08 PM
WL-03024852 Labor Open 0.016666666666667 $38.00 Dec 3, 11:46 AM

Details