Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317026 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MOUNT SINAI WEST — 445 W 58TH ST, NEW YORK NY, 10019

Nov 24, 2025 → Dec 31, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
⚠ 42 biz days overdue
Active: 67 biz days
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 18, 2025
16 business days (counted)
Running total: 16 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 29, 2025
6 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Completed
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Closed
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 25 of ? biz days used
35d
▶ Clock Running
Status: L2 Screening
Jan 2 → Feb 24, 2026
35 business days (counted)
Running total: 60 of ? biz days used
7d
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 67 of ? biz days used
Created: Nov 24, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 18 Ready for Scheduling ▶ Running 16 16
Dec 18 → Dec 29 Scheduled ▶ Running 6 22
Dec 29 → Dec 31 Completed ▶ Running 2 24
Dec 31 → Jan 2 Closed ▶ Running 1 25
Jan 2 → Feb 24 L2 Screening ▶ Running 35 60
Feb 24 → Mar 5 L2 Review ▶ Running 7 67
Dispatch 36.0d
Coordinators 23.2d
Field Work 2.1d
⚠ Overdue
Dispatch
36.0 days
Over SLA
Coordinators
23.2 days
Over SLA
Field Work
2.1 days
Over SLA
Created: Nov 24, 2025 Due: Jan 3, 2026 (61 days overdue)
📅
24.4 days Total Age
⏱️
36.0d in L2 Screening Longest Stage
🔄
6 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 (current) L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Behind Schedule - Needs Attention
L2 Review • 100 days old
🚨
Primary Delay 36.0 days stuck in "L2 Screening"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.4d / 1.0d SLA
Scheduled
6.8d / 2.0d SLA
Completed
2.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
L2 Screening
36.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 RArnold - Dispatching to Rick for 12/29

🔧 Work Performed
Installation of 4 Corometrics 250cx (Series) CORO259 and Accessories
🔍 Technician Findings
good working conditions
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SDL25140123,SDL25140120,SDL25130112,SDL25140122 *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GEHC MIC Installation - 4 CORO259

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 17.0 business days
📅
▶
3 Dispatch Scheduled Dec 18, 12:20 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23d 20h
👷
Technician Assigned by Rebecca Arnold
Technician: Rick Charles
⚠️ 7.0 business days
⏱️
8x Labor Added Dec 29, 5:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 3.25, 1, 112
✔️
Status: Completed by Rick Charles Dec 29, 5:52 PM
From: Scheduled
To: Completed
Duration in Previous: 11d 5h
⏳ 2.8 business days
🏁
Status: Closed by Rick Charles Dec 31, 5:12 PM
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 1.8 business days
⏱️
▶
2 Labor Added Jan 2, 8:42 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 15h
🚨 36.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 11:40 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 53d 2h

Bottlenecks

Ready for Scheduling
Duration: 16.4 business days (threshold: 1.0 business days)
Exceeded by 15.4 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Completed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 29, 8:00 AM
Created
Nov 24, 4:09 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03049283 Labor Open 2.5 $0.00 Dec 29, 5:28 PM
WL-03049284 Labor Open 3.25 $300.00 Dec 29, 5:28 PM
WL-03049285 Labor Open 2.5 $450.00 Dec 29, 5:28 PM
WL-03049286 Expenses Open 1 $0.00 Dec 29, 5:28 PM
WL-03049287 Expenses Open 1 $0.00 Dec 29, 5:28 PM
WL-03049288 Expenses Open 1 $0.00 Dec 29, 5:28 PM
WL-03049289 Travel Open 112 $0.00 Dec 29, 5:28 PM
WL-03049290 Travel Open 112 $0.00 Dec 29, 5:28 PM
WL-03052248 Labor Open 0.016666666666667 $38.00 Jan 2, 8:42 AM

Details