Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01328360 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 FAIRVIEW HEALTH SYSTEM — 18101 LORAIN AVE, CLEVELAND OH, 44111

Dec 30, 2025 → Dec 31, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
⚠ 42 biz days overdue
Active: 44 biz days
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Closed
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 2 of ? biz days used
35d
▶ Clock Running
Status: L2 Screening
Jan 2 → Feb 24, 2026
35 business days (counted)
Running total: 37 of ? biz days used
7d
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 30, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 31 Scheduled ▶ Running 1 1
Dec 31 → Dec 31 Tech On Site ▶ Running 0 1
Dec 31 → Dec 31 Completed ▶ Running 0 1
Dec 31 → Jan 2 Closed ▶ Running 1 2
Jan 2 → Feb 24 L2 Screening ▶ Running 35 37
Feb 24 → Mar 5 L2 Review ▶ Running 7 44
Dispatch 36.0d
Coordinators 2.0d
Field Work 0.2d
⚠ Overdue
Dispatch
36.0 days
Over SLA
Coordinators
2.0 days
Field Work
0.2 days
Created: Dec 30, 2025 Due: Jan 3, 2026 (61 days overdue)
📅
2.0 days Total Age
⏱️
36.0d in L2 Screening Longest Stage
🔄
5 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 (current) L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Behind Schedule - Needs Attention
L2 Review • 64 days old
🚨
Primary Delay 36.0 days stuck in "L2 Screening"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.1d / 1.0d SLA
L2 Screening
36.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - FSEs Eric, Paul and Ryan to be onsite the week of 12/29/2025 for the installation of the 19 devices. 


🔧 Work Performed
Install
🔍 Technician Findings
Install
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE61401,QAAE61374,QAAE61408,QAAE61406,QAAE61402,QAAE61404,QAAE61405,QAAE61409,QAAE61399,QAAE61395,QAAE61396,QAAE61407,QAAE61378,QAAE61377,QAAE61387,QAAE61392,QAAE61382,QAAE61371,QAAE61384 Scale serial number(s): G314480M,G314482M,G314484M,G314489M,G314474M,G314476M,G314471M,G314481M,G314483M,G314485M,G314486M,G314479M,G314475M,G314470M,G314472M,G314401M,G314400M,G314391M,G314408M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 19 GOB - 19 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 24.9 business days
📋
Work Order Created Dec 30, 10:15 AM
Work Order: WO-01328360
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 30, 10:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-31T05:00:00.000+0000, 2025-12-31T00:00:00.000+0000, 2025-12-31T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 9m
⏳ 2.0 business days
🔧
Status: Tech On Site by Ryan Lewis Dec 31, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 5h
💵
▶
2 5x Expenses Added Dec 31, 4:45 PM
5x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 6.5, 1
🚗
▶
2 2x Travel Added Dec 31, 5:09 PM
2x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
✔️
Status: Completed by Ryan Lewis Dec 31, 5:58 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 34m, 0m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Jan 2, 8:52 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 14h
🚨 36.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:41 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 53d 3h

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
L2 Screening
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Dec 31, 8:00 AM
Created
Dec 30, 10:15 AM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03051813 Expenses Open 1 $140.97 Dec 31, 4:45 PM
WL-03051811 Expenses Open 1 $0.00 Dec 31, 4:45 PM
WL-03051812 Expenses Open 1 $0.00 Dec 31, 4:45 PM
WL-03051814 Expenses Open 1 $0.00 Dec 31, 4:45 PM
WL-03051815 Expenses Open 1 $0.00 Dec 31, 4:45 PM
WL-03051817 Labor Open 6.5 $190.00 Dec 31, 4:47 PM
WL-03051816 Labor Open 1 $100.00 Dec 31, 4:47 PM
WL-03051843 Travel Open 217 $0.00 Dec 31, 5:09 PM
WL-03051844 Travel Open 219 $0.00 Dec 31, 5:09 PM
WL-03051845 Labor Open 4 $525.00 Dec 31, 5:12 PM
WL-03052267 Labor Open 0.016666666666667 $38.00 Jan 2, 8:52 AM

Details