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WO-01316977 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HILLCREST HOSPITAL — 6780 MAYFIELD RD, MAYFIELD HEIGHTS OH, 44124

Nov 24, 2025 → Jan 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (5 biz days early)
Active: 25 biz days
🕐 Clock stopped: Invoiced (Jan 2, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 19, 2025
17 business days (counted)
Running total: 17 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 19 → Jan 2, 2026
8 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Completed
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Nov 24, 2025 Invoiced: Jan 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 19 Ready for Scheduling ▶ Running 17 17
Dec 19 → Jan 2 Scheduled ▶ Running 8 25
Jan 2 → Jan 2 Completed ▶ Running 0 25
Dispatch 3.0d
Coordinators 26.5d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
26.5 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Nov 24, 2025 Due: Jan 10, 2026 Completed: Jan 2, 2026 (8 days early)
📅
25.5 days Total Age
⏱️
19.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 (current) Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 19.0 days stuck in "Closed"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.5d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
19.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 DMalloy -Dispatching to FSE Paul to begin on Tuesday 12/30. Will Update install details once the information is received from GE 

🔧 Work Performed
Install Giraffe beds, all required tests passed. Units ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501527SA,TAB25501523SA,TAB25501517SA,TAB25501533SA,TAB25501526SA,TAB25501512SA,TAB25501505SA,TAB25501522SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 8 GOB - 8 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 2:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 18.0 business days
📅
▶
3 Dispatch Scheduled Dec 19, 8:44 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 24d 17h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 31, 11:26 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
⏱️
6x Labor Added Jan 2, 6:28 PM
Type: Labor, Travel
Status: Open
Qty: 2, 5, 2.25, 115, 116
✔️
▶
2 Status: Completed Jan 2, 6:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.6 business days
📅
Dispatch Scheduled by Deon Malloy Jan 5, 8:51 AM
Scheduled For: 2026-01-02T13:00:00.000+0000
🚨 19.0 business days
⏱️
Labor Added Jan 30, 8:49 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 27d 13h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 12:43 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 3h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:14 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2h 31m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 17.5 business days (threshold: 1.0 business days)
Exceeded by 16.5 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Jan 2, 8:00 AM
Created
Nov 24, 2:55 PM
Invoice #
SM-253000

Work Details (7)

Name Type Status Qty Amount Date
WL-03052781 Labor Open 2 $250.00 Jan 2, 6:28 PM
WL-03052782 Labor Open 2 $0.00 Jan 2, 6:28 PM
WL-03052783 Labor Open 5 $190.00 Jan 2, 6:28 PM
WL-03052784 Labor Open 2.25 $250.00 Jan 2, 6:28 PM
WL-03052785 Travel Open 115 $0.00 Jan 2, 6:28 PM
WL-03052786 Travel Open 116 $0.00 Jan 2, 6:28 PM
WL-03084593 Labor Open 0.016666666666667 $38.00 Jan 30, 8:49 AM

Details