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← WO Overview

WO-01328359 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 FAIRVIEW HEALTH SYSTEM — 18101 LORAIN AVE, CLEVELAND OH, 44111

Dec 30, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 30, 2025 Invoiced: Jan 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Dec 30 Scheduled ▶ Running 0 0
Dec 30 → Dec 30 Entered ▶ Running 0 0
Dec 30 → Dec 31 Scheduled ▶ Running 1 1
Dec 31 → Dec 31 Tech On Site ▶ Running 0 1
Dec 31 → Jan 1 Scheduled ▶ Running 0 1
Dispatch 2.0d
Coordinators 3.0d
Field Work 0.5d
Billing 2.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
3.0 days
Field Work
0.5 days
Billing
2.6 days
Over SLA
Created: Dec 30, 2025 Due: Jan 10, 2026 Completed: Jan 1, 2026 (9 days early)
📅
2.0 days Total Age
⏱️
19.3d in L2 Review Longest Stage
🔄
10 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 (current) Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 64 days old
🚨
Primary Delay 19.3 days stuck in "L2 Review"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
19.3d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - FSEs Eric, Paul and Ryan to be onsite the week of 12/29/2025 for the installation of the 19 devices. 


🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE61401, QAAE61374, QAAE61408, QAAE61406, QAAE61402, QAAE61404, QAAE61405, QAAE61409, QAAE61399, QAAE61395, QAAE61396, QAAE61407, QAAE61378 ,QAAE61377 ,QAAE61387 ,QAAE61392 ,QAAE61382 ,QAAE61371, QAAE61384 Scale serial number(s): G314480M, G314482M, G314484M, G314489M, G314474M, G314476M, G314471M, G314481M, G314483M, G314485M, G314486M, G314479M, G314475M, G314470M, G314472M, G314401M, G314400M, G314391M, G314408M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
INSTALL OMNI BED & ACCESSORIES
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE61401,QAAE61374,QAAE61408,QAAE61406,QAAE61402,QAAE61404,QAAE61405,QAAE61409,QAAE61399,QAAE61395,QAAE61396,QAAE61407,QAAE61378,QAAE61377,QAAE61387,QAAE61392,QAAE61382,QAAE61371,QAAE61384 Scale serial number(s): G314480M,G314482M,G314484M,G314489M,G314474M,G314476M,G314471M,G314481M,G314483M,G314485M,G314486M,G314479M,G314475M,G314470M,G314472M,G314401M,G314400M,G314391M,G314408M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 19 GOB - 19 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 24.9 business days
📋
▶
2 Work Order Created Dec 30, 10:14 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
📅
▶
4 Dispatch Scheduled Dec 30, 10:23 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 9m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-31T13:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Dec 31, 7:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 58m
📅
▶
4 Dispatch Scheduled Dec 31, 11:13 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Tech On Site
To: Scheduled
Duration in Previous: 3h 51m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-31T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T13:00:00.000+0000
⏱️
2x Labor Added Dec 31, 3:40 PM
Type: Labor
Status: Open
Qty: 0.5, 8.5
⏱️
7x Labor Added Dec 31, 7:23 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.75, 1, 15, 165
💵
Expenses Added Dec 31, 7:32 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Dec 31, 8:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.4 business days
⏱️
▶
2 Labor Added Jan 2, 8:52 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 11h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:34 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
🚨 19.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:04 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 27d 21h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:14 PM
Invoice Number: SM-253000

Bottlenecks

L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 30, 8:00 AM
Created
Dec 30, 10:14 AM
Invoice #
SM-253000

Work Details (11)

Name Type Status Qty Amount Date
WL-03051756 Labor Open 0.5 $100.00 Dec 31, 3:40 PM
WL-03051757 Labor Open 8.5 $570.00 Dec 31, 3:40 PM
WL-03051980 Labor Open 2.75 $0.00 Dec 31, 7:23 PM
WL-03051981 Expenses Open 1 $130.03 Dec 31, 7:23 PM
WL-03051982 Expenses Open 1 $140.97 Dec 31, 7:23 PM
WL-03051983 Expenses Open 1 $0.00 Dec 31, 7:23 PM
WL-03051984 Expenses Open 1 $0.00 Dec 31, 7:23 PM
WL-03051985 Travel Open 15 $0.00 Dec 31, 7:23 PM
WL-03051986 Travel Open 165 $0.00 Dec 31, 7:23 PM
WL-03051988 Expenses Open 1 $0.00 Dec 31, 7:32 PM
WL-03052275 Labor Open 0.016666666666667 $38.00 Jan 2, 8:52 AM

Details