Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317014 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WILLIAM W BACKUS HOSPITAL — 326 WASHINGTON ST, NORWICH CT, 06360

Nov 24, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met (19 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 24, 2025 Invoiced: Nov 26, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 1
Nov 25 → Nov 26 Scheduled ▶ Running 1 2
Nov 26 → Nov 26 Tech On Site ▶ Running 0 2
Nov 26 → Nov 26 Tech Off Site ▶ Running 0 2
Nov 26 → Nov 26 Completed ▶ Running 0 2
Dispatch 0.3d
Coordinators 2.7d
Field Work 0.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.3 days
Coordinators
2.7 days
Over SLA
Field Work
0.7 days
Billing
0.2 days
Created: Nov 24, 2025 Due: Dec 27, 2025 Completed: Nov 26, 2025 (31 days early)
📅
2.4 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 (current) Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 100 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
L2 Screening
0.3d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 Brod - Joseph nuovo will be onsite for 11/26

🔧 Work Performed
Installation of one Giraffe Incubator and accessories complete.
🔍 Technician Findings
Installation of one Giraffe Incubator and accessories complete.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25459515SA Scale serial number(s): P311277L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 2 GOB - 2 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 3:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Nov 25, 4:30 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 0h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-26T00:00:00.000+0000, 2025-11-26T06:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Nov 26, 9:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16h 57m
⏱️
4x Labor Added Nov 26, 2:55 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 3, 61
🚗
▶
2 Status: Tech Off Site Nov 26, 3:03 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 1, 9:34 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 18h
👀
Status: L2 Review by Sean Currie Dec 1, 11:42 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 2h 5m
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 48m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:10 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Nov 25, 7:00 PM
Created
Nov 24, 3:55 PM
Invoice #
247866

Work Details (5)

Name Type Status Qty Amount Date
WL-03021044 Labor Open 1.5 $250.00 Nov 26, 2:55 PM
WL-03021045 Labor Open 3 $190.00 Nov 26, 2:55 PM
WL-03021046 Expenses Open 1 $0.00 Nov 26, 2:55 PM
WL-03021047 Travel Open 61 $0.00 Nov 26, 2:55 PM
WL-03022240 Labor Open 0.016666666666667 $38.00 Dec 1, 9:34 AM

Details