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WO-01316968 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CLEVELAND CLINIC — 2035 E 86TH ST, CLEVELAND OH, 44106

Nov 24, 2025 → Jan 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (3 biz days early)
Active: 27 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 23, 2025
19 business days (counted)
Running total: 19 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 30, 2025
4 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Closed
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 24 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 6, 2026
3 business days (counted)
Running total: 27 of ? biz days used
Created: Nov 24, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 23 Ready for Scheduling ▶ Running 19 19
Dec 23 → Dec 30 Scheduled ▶ Running 4 23
Dec 30 → Dec 30 Tech On Site ▶ Running 0 23
Dec 30 → Dec 30 Completed ▶ Running 0 23
Dec 30 → Dec 31 Closed ▶ Running 1 24
Dec 31 → Dec 31 L2 Screening ▶ Running 0 24
Dec 31 → Jan 6 Scheduled ▶ Running 3 27
Dispatch 0.1d
Coordinators 28.2d
Field Work 2.1d
Billing 2.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
28.2 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
2.6 days
Over SLA
Created: Nov 24, 2025 Due: Jan 10, 2026 Completed: Jan 7, 2026 (3 days early)
📅
28.5 days Total Age
⏱️
19.5d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
26.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 30, 2025
Visit 2 Jan 5, 2026
Visit 3 Jan 6, 2026
Visit 4 Jan 7, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 (current) Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 19.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 26.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.5d / 1.0d SLA
Scheduled
8.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
L2 Screening
0.1d / 1.0d SLA
Completed
1.1d / 1.0d SLA
L2 Review
16.0d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 SRobinson- Created follow up WO for the remaining. (WO-01328595)


12/23/2025 DMalloy - DispatchIng to FSE Eric to be onsite with FSE Paul on next week for the Installation of the Cleveland clinic devices.  

🔧 Work Performed
N/A - UNITS WERE NOT DELIVERED TO HOSPITAL EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62085, QAAE62095, QAAE62070, QAAE62082, QAAE61398, QAAE61393, QAAE61385, QAAE61403, QAAE61388 Scale serial number(s): TAB25501516SA, TAB25491501SA, TAB25501509SA, TAB25501506SA, TAB25501501SA, TAB25501507SA, TAB25501518SA, TAB25501508SA, TAB25501514SA See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
N/A - UNITS WERE NOT DELIVERED TO HOSPITAL EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62085,QAAE62095,QAAE62070,QAAE62082,QAAE61398,QAAE61393,QAAE61385,QAAE61403,QAAE61388 Scale serial number(s): TAB25501516SA,TAB25491501SA,TAB25501509SA,TAB25501506SA,TAB25501501SA,TAB25501507SA,TAB25501518SA,TAB25501508SA,TAB25501514SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62085,QAAE62095,QAAE62070,QAAE62082,QAAE61398,QAAE61393,QAAE61385,QAAE61403,QAAE61388 Scale serial number(s): TAB25501516SA,TAB25491501SA,TAB25501509SA,TAB25501506SA,TAB25501501SA,TAB25501507SA,TAB25501518SA,TAB25501508SA,TAB25501514SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 2:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 20.0 business days
👷
▶
4 Technician Assigned Dec 23, 1:41 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 28d 22h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-29T00:00:00.000+0000, 2025-12-29T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-29T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 24, 3:30 PM
Scheduled For: 2025-12-30T13:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Dec 26, 9:27 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Dec 30, 8:47 AM
Status: Tech On Site → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 5
💵
2x Expenses Added Dec 30, 9:54 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 5
💵
▶
2 Expenses Added Dec 30, 4:07 PM
Expenses Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 6.75, 0.25
⏱️
Labor Added Dec 30, 5:15 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Eric Mancerella Dec 30, 5:27 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 39m, 0m
⏱️
▶
2 Labor Added Dec 31, 10:06 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 16h 39m
📅
▶
2 Dispatch Scheduled Dec 31, 11:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: L2 Screening
To: Scheduled
Duration in Previous: 1h 4m
⏳ 2.0 business days
💵
Expenses Added Jan 2, 12:46 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
6x Labor Added Jan 5, 7:51 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 0.5, 20, 10
💵
Expenses Added Jan 5, 9:08 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
8x Labor Added Jan 6, 4:18 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 0.5, 5.75, 1, 10
⏱️
Labor Added Jan 6, 6:16 PM
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Eric Mancerella Jan 6, 6:34 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 7h
💵
3x Expenses Added Jan 7, 10:25 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 4x Labor Added Jan 7, 3:42 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 21h 11m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Jan 9, 9:16 AM
From: Closed
To: L2 Review
Duration in Previous: 1d 17h
🚨 16.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:04 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 24d 4h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
🧾
Invoice Created Feb 5, 4:53 PM
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 19.5 business days (threshold: 1.0 business days)
Exceeded by 18.5 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 5, 8:00 AM
Created
Nov 24, 2:43 PM
Invoice #
SM-253000

Work Details (34)

Name Type Status Qty Amount Date
WL-03047777 Expenses Open 1 $0.00 Dec 26, 9:27 AM
WL-03049575 Travel Open 5 $0.00 Dec 30, 8:51 AM
WL-03049600 Expenses Open 1 $0.00 Dec 30, 9:54 AM
WL-03049601 Travel Open 5 $0.00 Dec 30, 9:54 AM
WL-03050151 Expenses Open 1 $0.00 Dec 30, 4:07 PM
WL-03050156 Labor Open 6.75 $0.00 Dec 30, 4:12 PM
WL-03050157 Labor Open 0.25 $100.00 Dec 30, 4:12 PM
WL-03050158 Labor Open 0.25 $0.00 Dec 30, 4:12 PM
WL-03050228 Labor Open 0.5 $0.00 Dec 30, 5:15 PM
WL-03051374 Labor Open 0.016666666666667 $38.00 Dec 31, 10:06 AM
WL-03052505 Expenses Open 1 $0.00 Jan 2, 12:46 PM
WL-03054231 Labor Open 0.75 $100.00 Jan 5, 7:51 PM
WL-03054232 Labor Open 0.75 $0.00 Jan 5, 7:51 PM
WL-03054233 Labor Open 2 $380.00 Jan 5, 7:51 PM
WL-03054234 Labor Open 0.5 $0.00 Jan 5, 7:51 PM
WL-03054235 Travel Open 20 $0.00 Jan 5, 7:51 PM
WL-03054236 Travel Open 10 $0.00 Jan 5, 7:51 PM
WL-03054336 Expenses Open 1 $0.00 Jan 5, 9:08 PM
WL-03055174 Labor Open 0.75 $100.00 Jan 6, 4:18 PM
WL-03055175 Labor Open 0.5 $0.00 Jan 6, 4:18 PM
WL-03055176 Labor Open 5.75 $570.00 Jan 6, 4:18 PM
WL-03055177 Labor Open 0.75 $0.00 Jan 6, 4:18 PM
WL-03055178 Expenses Open 1 $0.00 Jan 6, 4:18 PM
WL-03055179 Expenses Open 1 $0.00 Jan 6, 4:18 PM
WL-03055180 Travel Open 10 $0.00 Jan 6, 4:18 PM
WL-03055181 Travel Open 10 $0.00 Jan 6, 4:18 PM
WL-03055391 Labor Open 1.75 $0.00 Jan 6, 6:16 PM
WL-03056022 Expenses Open 1 $0.00 Jan 7, 10:25 AM
WL-03056023 Expenses Open 1 $163.33 Jan 7, 10:25 AM
WL-03056024 Expenses Open 1 $145.70 Jan 7, 10:25 AM
WL-03056484 Labor Open 3.5 $0.00 Jan 7, 3:42 PM
WL-03056485 Labor Open 2.5 $0.00 Jan 7, 3:42 PM
WL-03056486 Expenses Open 1 $0.00 Jan 7, 3:42 PM
WL-03056487 Travel Open 160 $0.00 Jan 7, 3:42 PM

Details