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WO-01317000 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VIRTUA CENTER FOR WOMEN — 200 BOWMAN DR STE E340, VOORHEES NJ, 08043-9636

Nov 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met
Active: 21 biz days
🕐 Clock stopped: Invoiced (Dec 26, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 18, 2025
16 business days (counted)
Running total: 16 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 26, 2025
5 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 18 Ready for Scheduling ▶ Running 16 16
Dec 18 → Dec 26 Scheduled ▶ Running 5 21
Dispatch 3.0d
Coordinators 22.3d
Billing 0.3d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
22.3 days
Over SLA
Billing
0.3 days
Created: Nov 24, 2025 Due: Dec 27, 2025 Completed: Dec 26, 2025 (1 days early)
📅
21.4 days Total Age
⏱️
16.4d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
21.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 (current) Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 16.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 21.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.4d / 1.0d SLA
Scheduled
5.8d / 2.0d SLA
Closed
1.3d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
1.5d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 RArnold - Dispatching top Rick for 12/26

🔧 Work Performed
installation of 1 Corometrics 250cx and accessories
🔍 Technician Findings
good working conditions
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TSDJ25230078 *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GEHC MIC Installation - 1 CORO 259CX

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 3:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 17.0 business days
👷
▶
3 Technician Assigned Dec 18, 12:16 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23d 20h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-26T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 7x Labor Added Dec 26, 4:50 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 4h, 0m
⏳ 1.9 business days
⏱️
▶
2 Labor Added Dec 29, 11:04 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:56 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 3h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:11 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 16.4 business days (threshold: 1.0 business days)
Exceeded by 15.4 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 26, 8:00 AM
Created
Nov 24, 3:24 PM
Invoice #
SM-250436

Work Details (8)

Name Type Status Qty Amount Date
WL-03048277 Labor Open 1 $0.00 Dec 26, 4:50 PM
WL-03048278 Labor Open 1 $75.00 Dec 26, 4:50 PM
WL-03048279 Labor Open 1 $250.00 Dec 26, 4:50 PM
WL-03048280 Expenses Open 1 $0.00 Dec 26, 4:50 PM
WL-03048281 Expenses Open 1 $0.00 Dec 26, 4:50 PM
WL-03048282 Travel Open 51 $0.00 Dec 26, 4:50 PM
WL-03048283 Travel Open 51 $0.00 Dec 26, 4:50 PM
WL-03048821 Labor Open 0.016666666666667 $38.00 Dec 29, 11:04 AM

Details