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WO-01328089 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CLEVELAND CLINIC — 2035 E 86TH ST, CLEVELAND OH, 44106

Dec 24, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met
Active: 10 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 24 → Dec 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 9, 2026
9 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 24, 2025 Invoiced: Jan 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Scheduled ▶ Running 0 0
Dec 24 → Dec 24 Entered ▶ Running 0 0
Dec 24 → Dec 26 Ready for Scheduling ▶ Running 1 1
Dec 26 → Jan 9 Scheduled ▶ Running 9 10
Dispatch 3.0d
Coordinators 10.3d
Billing 1.5d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
10.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 24, 2025 Due: Jan 10, 2026 Completed: Jan 9, 2026 (1 days early)
📅
9.3 days Total Age
⏱️
15.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
23.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 (current) Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 70 days old
🚨
Primary Delay 15.0 days stuck in "Closed"
⏱️
Total Delay 23.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
9.1d / 2.0d SLA
Closed
15.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - DispatchIng to FSE Eric to be onsite with FSE Paul on next week for the Installation of the Cleveland clinic devices.  

🔧 Work Performed
Install Giraffe bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62085,QAAE62095,QAAE62070,QAAE62082,QAAE61398,QAAE61393,QAAE61385,QAAE61403,QAAE61388 Scale serial number(s): TAB25501516SA,TAB25491501SA,TAB25501509SA,TAB25501506SA,TAB25501501SA,TAB25501507SA,TAB25501518SA,TAB25501508SA,TAB25501514SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 21.9 business days
📋
▶
3 Work Order Created Dec 24, 5:02 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 1.9 business days
👷
▶
3 Technician Assigned Dec 26, 9:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T05:00:00.000+0000, 2025-12-30T00:00:00.000+0000, 2025-12-30T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 16h
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 31, 11:25 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Jan 2, 12:43 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
7x Labor Added Jan 5, 7:32 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.75, 2.75, 1, 11, 9
⏱️
7x Labor Added Jan 6, 7:01 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1, 7, 2.75, 21, 142
⏳ 2.6 business days
✔️
Status: Completed by Paul Mccormish Jan 8, 7:37 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 10h, 0m
⏳ 1.5 business days
💵
2x Expenses Added Jan 10, 12:24 PM
Type: Expenses
Status: Open
Qty: 1
🚨 14.0 business days
⏱️
Labor Added Jan 30, 8:50 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 21d 13h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 1:00 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 4h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:15 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2h 14m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Scheduled
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Jan 5, 8:00 AM
Created
Dec 24, 5:02 PM
Invoice #
SM-253000

Work Details (18)

Name Type Status Qty Amount Date
WL-03052503 Expenses Open 1 $0.00 Jan 2, 12:43 PM
WL-03054204 Labor Open 0.75 $0.00 Jan 5, 7:32 PM
WL-03054205 Labor Open 0.75 $0.00 Jan 5, 7:32 PM
WL-03054206 Labor Open 2.75 $190.00 Jan 5, 7:32 PM
WL-03054207 Labor Open 1 $100.00 Jan 5, 7:32 PM
WL-03054208 Expenses Open 1 $0.00 Jan 5, 7:32 PM
WL-03054209 Travel Open 11 $0.00 Jan 5, 7:32 PM
WL-03054210 Travel Open 9 $0.00 Jan 5, 7:32 PM
WL-03055478 Labor Open 0.5 $0.00 Jan 6, 7:01 PM
WL-03055479 Labor Open 1 $0.00 Jan 6, 7:01 PM
WL-03055480 Labor Open 7 $190.00 Jan 6, 7:01 PM
WL-03055481 Labor Open 2.75 $250.00 Jan 6, 7:01 PM
WL-03055482 Expenses Open 1 $0.00 Jan 6, 7:01 PM
WL-03055483 Travel Open 21 $0.00 Jan 6, 7:01 PM
WL-03055484 Travel Open 142 $0.00 Jan 6, 7:01 PM
WL-03060686 Expenses Open 1 $0.00 Jan 10, 12:24 PM
WL-03060687 Expenses Open 1 $0.00 Jan 10, 12:24 PM
WL-03084597 Labor Open 0.016666666666667 $38.00 Jan 30, 8:50 AM

Details