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WO-01317001 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Hospital of the University of Pennsylvania - Penn Medicine — 3400 Spruce St, Philadelphia PA, 19104

Nov 24, 2025 → Jan 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
⚠ 23 biz days overdue
Active: 67 biz days
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
35d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Jan 16, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 24, 2026
4 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Completed
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Jan 24 → Jan 26, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Completed
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Closed
Jan 26 → Jan 30, 2026
4 business days (counted)
Running total: 44 of ? biz days used
16d
▶ Clock Running
Status: L2 Screening
Jan 30 → Feb 24, 2026
16 business days (counted)
Running total: 60 of ? biz days used
7d
▶ Clock Running
Status: L2 Review
Feb 24 → Mar 5, 2026
7 business days (counted)
Running total: 67 of ? biz days used
Created: Nov 24, 2025 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Jan 16 Ready for Scheduling ▶ Running 35 35
Jan 16 → Jan 16 Assigned ▶ Running 0 35
Jan 16 → Jan 24 Scheduled ▶ Running 4 39
Jan 24 → Jan 24 Completed ▶ Running 0 39
Jan 24 → Jan 26 Closed ▶ Running 1 40
Jan 26 → Jan 26 Completed ▶ Running 0 40
Jan 26 → Jan 30 Closed ▶ Running 4 44
Jan 30 → Feb 24 L2 Screening ▶ Running 16 60
Feb 24 → Mar 5 L2 Review ▶ Running 7 67
Dispatch 17.0d
Coordinators 40.2d
Field Work 0.6d
⚠ Overdue
Dispatch
17.0 days
Over SLA
Coordinators
40.2 days
Over SLA
Field Work
0.6 days
Created: Nov 24, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
40.4 days Total Age
⏱️
35.4d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
56.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 (current) L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Behind Schedule - Needs Attention
L2 Review • 100 days old
🚨
Primary Delay 35.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 56.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
35.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Closed
5.4d / 1.0d SLA
Completed
0.6d / 1.0d SLA
L2 Screening
17.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 RFosbury - Assign to Rodney C for 01/19/2026

🔧 Work Performed
Giraffe Shuttle GS - Multiple IPs and Accessories
🔍 Technician Findings
none
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE SHUTTLE - GSH25521117SA,GSH25521116SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
GEHC MIC Installation - 2 SHUTTLE

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 3:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 36.0 business days
👷
▶
4 Technician Assigned Jan 16, 12:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52d 21h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-19T05:00:00.000+0000, 2026-01-19T00:00:00.000+0000, 2026-01-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 1.0 business days
📅
Dispatch Scheduled by Fady Messak Jan 18, 1:02 PM
Scheduled For: 2026-01-23T00:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Jan 24, 9:13 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 20h, 0m
⏳ 1.0 business days
✔️
Status: Completed by Douglas Pearce Jan 26, 11:02 AM
From: Closed
To: Completed
Duration in Previous: 2d 1h
💵
Expenses Added Jan 26, 4:05 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Rodney Charles Jan 26, 4:11 PM
From: Completed
To: Closed
Duration in Previous: 5h 9m
⏳ 5.0 business days
⏱️
Labor Added Jan 30, 8:49 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 8:58 AM
From: Closed
To: L2 Screening
Duration in Previous: 3d 16h
🚨 17.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 1:14 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 25d 4h

Bottlenecks

Ready for Scheduling
Duration: 35.4 business days (threshold: 1.0 business days)
Exceeded by 34.4 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
L2 Screening
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 22, 7:00 PM
Created
Nov 24, 3:29 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03077812 Labor Open 2 $0.00 Jan 24, 9:13 AM
WL-03077813 Labor Open 5 $350.00 Jan 24, 9:13 AM
WL-03077814 Labor Open 2 $250.00 Jan 24, 9:13 AM
WL-03079226 Expenses Open 1 $0.00 Jan 26, 4:05 PM
WL-03084595 Labor Open 0.016666666666667 $38.00 Jan 30, 8:49 AM

Details