Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✗ SLA Missed (8 biz days late)
🕐 Clock stopped: Completed (Jan 3, 2026)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 12, 2025
12 business days (counted)
Running total: 12 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Closed
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 15 of ? biz days used
6d
▶ Clock Running
Status: L2 Screening
Dec 17 → Dec 26, 2025
6 business days (counted)
Running total: 21 of ? biz days used
2d
▶ Clock Running
Status: L2 Review
Dec 26 → Dec 30, 2025
2 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Dec 30 → Jan 2, 2026
2 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Billing Review
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 2 → Jan 3, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Nov 24, 2025
Completed: Jan 3, 2026
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 24 → Nov 24
Created
▶ Running
0
0
Nov 24 → Dec 12
Ready for Scheduling
▶ Running
12
12
Dec 12 → Dec 16
Scheduled
▶ Running
2
14
Dec 16 → Dec 16
Completed
▶ Running
0
14
Dec 16 → Dec 17
Closed
▶ Running
1
15
Dec 17 → Dec 26
L2 Screening
▶ Running
6
21
Dec 26 → Dec 30
L2 Review
▶ Running
2
23
Dec 30 → Jan 2
Ready to Bill
▶ Running
2
25
Jan 2 → Jan 2
Billing Review
▶ Running
0
25
Jan 2 → Jan 2
WO Correction Needed
▶ Running
0
25
Jan 2 → Jan 3
Incomplete
▶ Running
0
25
Incomplete
0.3d (excluded)
✗ SLA Missed
Dispatch Over SLA
Coordinators Over SLA
Incomplete (excluded from total)
Billing Over SLA
Created: Nov 24, 2025
Due: Dec 20, 2025
Completed: Dec 31, 2025 (10 days late)
⏱️
18.3d in L2 Review
Longest Stage
🔄
13 transitions
Status Changes
⚠️
22.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
*See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Work Orders from this Case (35)
WO-01316954
Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962
Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963
Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968
Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973
Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975
Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977
Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980
Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984
Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987
Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988
Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990
Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997
Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000
Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001
L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008
Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 (current)
Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011
Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014
Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018
Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020
Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021
Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024
Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026
L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028
Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030
Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031
Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071
Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089
Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090
L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359
Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360
L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361
Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362
Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568
Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
🚨
Primary Delay
18.3 days stuck in "L2 Review"
⏱️
Total Delay
22.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
12.4d
/ 1.0d SLA
Scheduled
2.5d
/ 2.0d SLA
L2 Screening
6.9d
/ 1.0d SLA
Ready to Bill
6.3d
/ 1.0d SLA
Billing Review
0.0d
/ 2.0d SLA
WO Correction Needed
0.2d
💬 Activities, Notes & Communications
📝 WO Notes (6)
📅 Events (1)
📎 Files (5)
🔒
Internal CSA Notes
12/12/2025 RArnold -Dispatching to Alberto for 12/15
🔧
Work Performed
EMSAR FSE to install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):
Scale serial number(s): P 312985L,P 312984L, P312983L
See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍
Technician Findings
N/A
⚠️
Problem Description
EMSAR FSE to install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):
Scale serial number(s): P312985L,P312984L,P312983L
*See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞
Call Description
GEHC MIC Installation - 3 PANDA
📅
WO-01317010 - Installation - Panda iRes Warmer - PHILADELPHIA - JEFFERSON EINSTEIN HOSPITAL
Dec 15, 2025 8:00am – 5:00pm
Work Order: WO-01317010
Account: GE Healthcare FMI
Customer Case Number: 1-556653847561
Location: JEFFERSON EINSTEIN HOSPITAL
Address: 5501 OLD YORK RD, PHILADELPHIA, PA 19141
Manufacturer: GE Healthcare
Model #: Panda iRes Warmer
Serial #: PANDA - Multiple IPs
Contact Name: Maryann Malloy
Contact P
MSG
Shipment Notif_ JEFFERSON EINSTEIN HOSPITAL GON 5643030 _PO# PO-10320269
Dec 12, 2025
JPG
P312983L-PRODUCT LABEL
Dec 15, 2025
JPG
P312984L-PRODUCT LABEL
Dec 15, 2025
JPG
P312985L-PRODUCT LABEL
Dec 15, 2025
EXCEL_X
Alberto Galan JEFFERSON EINSTEIN HOSPITAL_MIC SR Debrief Form 12-16-2025 (1)
Dec 16, 2025
Timeline
📞
Case Number:
00546045
Subject:
GE MIC Installs - Multiple Locations 11.21.2025
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
📅
Scheduled For:
2025-12-15T13:00:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
17d 23h
⏱️
Type:
Labor
Status:
Open
Qty:
2, 3
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
4d 1h, 0m
⏱️
🔍
From:
Closed
To:
L2 Screening
Duration in Previous:
18h 57m
👀
From:
L2 Screening
To:
L2 Review
Duration in Previous:
8d 23h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
4d 5h
💵
✏️
From:
Billing Review
To:
WO Correction Needed
Duration in Previous:
1m
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
1h 41m
✔️
From:
Incomplete, Completed
To:
Completed, Closed
Duration in Previous:
1d 0h, 0m
👀
From:
Closed
To:
L2 Review
Duration in Previous:
1d 23h
📄
From:
L2 Review
To:
Ready to Bill
Duration in Previous:
24d 17h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
5d 7h, 0m
🧾
Invoice Number:
SM-253000
Bottlenecks
Ready for Scheduling
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
L2 Screening
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Scheduled
Dec 15, 8:00 AM
Work Details (4)
Name
Type
Status
Qty
Amount
Date
WL-03039606
Labor
Open
2
$0.00
Dec 16, 4:28 PM
WL-03039607
Labor
Open
3
$540.00
Dec 16, 4:28 PM
WL-03039608
Labor
Open
2
$250.00
Dec 16, 4:28 PM
WL-03040483
Labor
Open
0.016666666666667
$38.00
Dec 17, 11:39 AM