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WO-01328071 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HILLCREST HOSPITAL — 6780 MAYFIELD RD, MAYFIELD HEIGHTS OH, 44124

Dec 24, 2025 → Dec 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (2 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Dec 30, 2025)
▶ Clock Running
Status: Created
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Entered
Dec 24 → Dec 29, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Dec 24, 2025 Invoiced: Dec 30, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 24 → Dec 24 Created ▶ Running 0 0
Dec 24 → Dec 24 Scheduled ▶ Running 0 0
Dec 24 → Dec 29 Entered ▶ Running 2 2
Dec 29 → Dec 29 Scheduled ▶ Running 0 2
Dec 29 → Dec 30 Tech On Site ▶ Running 1 3
Dispatch 2.7d
Coordinators 0.6d
Field Work 0.1d
Billing 2.0d
✓ SLA Met
Dispatch
2.7 days
Over SLA
Coordinators
0.6 days
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Dec 24, 2025 Due: Jan 3, 2026 Completed: Dec 30, 2025 (4 days early)
📅
2.5 days Total Age
⏱️
2.5d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 (current) Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with minor delays
Invoiced • 70 days old
🚨
Primary Delay 2.5 days stuck in "Entered"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.5d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.2d / 1.0d SLA
L2 Review
2.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 DMalloy - Moving from Paul to Fanfan to be onsite on Monday 12/29/2025 with Eric.  


12/15/2025 DMalloy -Dispatching for FSE Paul to be onsite on Friday 1/2/2026 and Monday 1/5/2026 (If needed)

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25489656SA, PBW25489655SA, PBW25489653SA, PBW25489652SA ,PBW25489654SA Scale serial number(s): P310686L, P310688L, P310690L, P310689L ,P310687L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
INSTALL WARMERS
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25489656SA,PBW25489655SA,PBW25489653SA,PBW25489652SA,PBW25489654SA Scale serial number(s): P310686L,P310688L,P310690L,P310689L,P310687L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 5 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 21.9 business days
📋
▶
2 Work Order Created Dec 24, 3:19 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Dec 29, 1:56 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-29T05:00:00.000+0000, 2025-12-29T00:00:00.000+0000, 2025-12-29T13:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella Dec 29, 6:27 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 30m
⏱️
8x Labor Added Dec 29, 6:45 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 2.75, 5.25, 0.75, 1, 175, 15
✔️
Status: Completed by Eric Mancerella Dec 29, 7:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 44m, 0m
⏱️
▶
2 Labor Added Dec 30, 9:13 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 14h 3m
👀
Status: L2 Review by Sean Currie Dec 30, 11:13 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 1h 57m
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:24 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21h 10m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 8h, 0m
🧾
Invoice Created Jan 2, 8:14 PM
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 29, 8:00 AM
Created
Dec 24, 3:19 PM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03049359 Labor Open 0.5 $0.00 Dec 29, 6:45 PM
WL-03049360 Labor Open 2.75 $100.00 Dec 29, 6:45 PM
WL-03049361 Labor Open 0.5 $0.00 Dec 29, 6:45 PM
WL-03049362 Labor Open 5.25 $180.00 Dec 29, 6:45 PM
WL-03049363 Labor Open 0.75 $0.00 Dec 29, 6:45 PM
WL-03049364 Expenses Open 1 $0.00 Dec 29, 6:45 PM
WL-03049365 Travel Open 175 $0.00 Dec 29, 6:45 PM
WL-03049366 Travel Open 15 $0.00 Dec 29, 6:45 PM
WL-03049584 Labor Open 0.016666666666667 $38.00 Dec 30, 9:13 AM

Details