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WO-01328362 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HILLCREST HOSPITAL — 6780 MAYFIELD RD, MAYFIELD HEIGHTS OH, 44124

Dec 30, 2025 → Jan 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (17 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Jan 6, 2026)
▶ Clock Running
Status: Created
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 30, 2025 Invoiced: Jan 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Dec 30 Created ▶ Running 0 0
Dec 30 → Jan 5 Scheduled ▶ Running 3 3
Jan 5 → Jan 5 Entered ▶ Running 0 3
Jan 5 → Jan 6 Scheduled ▶ Running 1 4
Jan 6 → Jan 6 Completed ▶ Running 0 4
Dispatch 2.0d
Coordinators 5.1d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Dec 30, 2025 Due: Jan 31, 2026 Completed: Jan 6, 2026 (25 days early)
📅
4.1 days Total Age
⏱️
18.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 (current) Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 64 days old
🚨
Primary Delay 18.0 days stuck in "Closed"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
18.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 DMalloy -Dispatching to FSE Paul to begin on Tuesday 12/30. Will Update install details once the information is received from GE 

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501527SA, TAB25501523SA, TAB25501517SA, TAB25501533SA, TAB25501526SA, TAB25501512SA, TAB25501505SA, TAB25501522SA Scale serial number(s): N/A See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
INSTALL OMNI BED & ACCESSORIES
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25501527SA,TAB25501523SA,TAB25501517SA,TAB25501533SA,TAB25501526SA,TAB25501512SA,TAB25501505SA,TAB25501522SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 8 GOB - 8 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 24.9 business days
📋
Work Order Created Dec 30, 10:17 AM
Work Order: WO-01328362
Type: Installation
Priority: PC
📅
▶
4 Dispatch Scheduled Dec 30, 10:33 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Ryan Lewis
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 16m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T13:00:00.000+0000
💵
Expenses Added Dec 30, 12:55 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🆕
▶
3 Status: Entered Jan 5, 8:46 AM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-05T00:00:00.000+0000, 2026-01-05T05:00:00.000+0000, 2026-01-05T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⏱️
4x Labor Added Jan 5, 7:24 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.75, 1.5, 175
✔️
▶
2 Status: Completed Jan 5, 7:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
🚨 18.6 business days
⏱️
▶
2 Labor Added Jan 30, 9:43 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 24d 14h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 2:49 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 5h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:12 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:15 PM
Invoice Number: SM-253000

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 5, 8:00 AM
Created
Dec 30, 10:17 AM
Invoice #
SM-253000

Work Details (6)

Name Type Status Qty Amount Date
WL-03049809 Expenses Open 1 $0.00 Dec 30, 12:55 PM
WL-03054179 Labor Open 2.75 $100.00 Jan 5, 7:24 PM
WL-03054180 Labor Open 1.5 $190.00 Jan 5, 7:24 PM
WL-03054181 Expenses Open 1 $0.00 Jan 5, 7:24 PM
WL-03054182 Travel Open 175 $0.00 Jan 5, 7:24 PM
WL-03084701 Labor Open 0.016666666666667 $38.00 Jan 30, 9:43 AM

Details