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WO-01316988 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BAPTIST HEALTH LEXINGTON — 1740 NICHOLASVILLE RD, Lexington KY, 40503-1431

Nov 24, 2025 → Dec 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (7 biz days early)
Active: 17 biz days
🕐 Clock stopped: Invoiced (Dec 20, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 17, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 19, 2025
2 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 20, 2025
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 20, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 17 Ready for Scheduling ▶ Running 15 15
Dec 17 → Dec 19 Scheduled ▶ Running 2 17
Dec 19 → Dec 20 Tech On Site ▶ Running 0 17
Dec 20 → Dec 20 Completed ▶ Running 0 17
Dispatch 3.0d
Coordinators 17.8d
Field Work 1.0d
Billing 6.6d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
17.8 days
Over SLA
Field Work
1.0 days
Billing
6.6 days
Over SLA
Created: Nov 24, 2025 Due: Dec 31, 2025 Completed: Dec 20, 2025 (11 days early)
📅
17.5 days Total Age
⏱️
19.3d in L2 Review Longest Stage
🔄
11 transitions Status Changes
⚠️
21.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01316988 (current) Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 L2 Review
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Scheduled
Installation • April Nuovo
Created: Nov 24, 2025
WO-01317026 L2 Review
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Ready for Scheduling
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 L2 Review
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 L2 Review
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 19.3 days stuck in "L2 Review"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.5d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
WO Correction Needed
3.9d
L2 Review
19.3d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 DMalloy -FOM Fady spoke with Airia and they agreed to have FSE Jackson to complete this install on Friday 12/19/2025

🔧 Work Performed
1. GE Panda Serial Number: PBW25479626SA Scale Serial Number: P312969L
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25479626SA Scale serial number(s): P312969L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA WARMER

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 3:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 16.0 business days
📅
▶
3 Dispatch Scheduled Dec 17, 4:15 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23d 1h
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
💵
2x Expenses Added Dec 18, 11:17 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jackson Reeves Dec 19, 8:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 16h
⏱️
▶
2 4x Labor Added Dec 19, 9:31 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 12h 51m
🚗
Travel Added Dec 20, 10:48 AM
Type: Travel
Status: Open
Qty: 1
🏁
Status: Closed by Jackson Reeves Dec 20, 2:34 PM
From: Completed
To: Closed
Duration in Previous: 16h 59m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 23, 9:16 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 18h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Sean Currie Dec 26, 11:27 AM
From: L2 Screening
To: WO Correction Needed
Duration in Previous: 3d 2h
⏳ 4.0 business days
🏁
Status: Closed by Jackson Reeves Dec 31, 11:03 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 23h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:35 PM
From: Closed
To: L2 Review
Duration in Previous: 5d 5h
🚨 19.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:05 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 27d 21h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Dec 19, 8:00 AM
Created
Nov 24, 3:09 PM
Invoice #
SM-253000

Work Details (8)

Name Type Status Qty Amount Date
WL-03041838 Expenses Open 1 $132.11 Dec 18, 11:17 AM
WL-03041839 Expenses Open 1 $0.00 Dec 18, 11:17 AM
WL-03044171 Labor Open 0.5 $100.00 Dec 19, 9:31 PM
WL-03044172 Labor Open 1.5 $180.00 Dec 19, 9:31 PM
WL-03044173 Expenses Open 1 $0.00 Dec 19, 9:31 PM
WL-03044174 Expenses Open 1 $0.00 Dec 19, 9:31 PM
WL-03044414 Travel Open 1 $0.00 Dec 20, 10:48 AM
WL-03046023 Labor Open 0.016666666666667 $38.00 Dec 23, 9:16 AM

Details